When the agent selects this option from the drop-down list we created in Adding a List Parameter, the script will present the agent with information that must be conveyed to the caller prior to closing their account. For this, will use a list parameter.

For this tutorial, the values of the list parameter will not be linked to script steps.

To add the list parameter with information for closing an account:

  1. From the script outline area, choose close-account to display the workspace for this script step.
    Recall that a dashed red outline indicates that the step has been chosen. Script_Outline

  2. Click and drag the List parameter from the Component palette.

  3. In the Listbox properties editor, do the following: Listbox_Properties

  1. Enter a Title: Close Account.

  2. Enter a Description as illustrated in the image below. Description

  3. Select the Required checkbox.

  4. Select the DropDownList checkbox.

  5. Add the Values Yes and No as illustrated in the image below. Values
    The list parameter should appear as follows in the workspace area: Close_Account

       4. Click Save when done.