This article describes the process of Desktop app installation on Mac. OS Mojave and later versions are supported.

Install Intermedia Unite Desktop App for Mac

  1. Download application via following link:


  2. Run the previously downloaded file.
  3. Accept the License Service Agreement and follow the installation steps.
  4. Drag and drop the application to the Applications folder. 

    If you don't have enough permissions to install the application to the Applications folder, drag and drop it to the desktop instead.
  5. Log in with your Intermedia Unite user credentials (your email address and password).

    log in

    log in2

    Note: if you don't remember your password, you can reset it using the Forgot password option on the login page for My Services, in case this option is allowed for you by your Administrator. Your   account Administrator could reset user password in HostPilotĀ® Control Panel:
    1. Navigate to Users
    2. Click the user name and on User info tab
    3. Click on Reset password.
    Read the Knowledge Base article on Managing Intermedia Unite Users for more information. If you experience an issue with entering the app, follow these troubleshooting steps

    Note: If you see the following 2FA prompt, this means that two-factor authentication is enabled for you by the administrator:
    Read the knowledge base article on How To Use Two-Factor Authentication To Access Intermedia Unite or SecuriSync for more information 

  6. Select the Softphone or Call Controller mode and click Start.

    The Softphone mode allows to place and receive calls from your PC using the PC speaker and microphone or the external speaker and microphone.
    The Call Controller mode allows you to control your desk phone remotely for placing, transferring and parking calls. 

    Details about Softphone or Call Controller mode

    select mode
    It may take some time for the application to collect info about users in your organization, so you may see spinning circle during the load time. Once it is finished, you will see the notification below:

    Search for a contact, click on it and start a Chat or a Call. Contacts you have clicked on will be added to the Roster on the left hand. Review Intermedia Unite Desktop App Knowledge Base articles for further details.

Uninstall Intermedia Unite Desktop App for Mac

Go to Finder > Applications >  > select the Intermedia Unite Application > click Uninstall.