This can occur for one of three reasons:

  • You have UNchecked "Allow Anonymous Access" for one of your directories in "HostPilot Control Panel > Web/FTP Server > Web Server > Permissions". While disabling anonymous access is an important security option, it can be a problem if it is set on a directory that the anonymous user needs to be able to access.
  • You have changed the anonymous user's acess to "None." The anonymous user needs read or better access to be able to see your web site (like a book: if you can't read it, you can't really use it). You can change anonymous user permissions in "HostPilot Control Panel > Web/FTP Server > Web Server > Permissions".
  • The server is rebooting. Sometimes, when a server is coming up, it will cause all sites to prompt for a password for a short period of time. If this is the case, the prompt should last no more than a few minutes, and should go away without any action on your part. If it does not go away on its own within a few minutes, you should contact Technical Support
  • You have installed SharePoint on a Windows 2003 Server. SharePoint disables anonymous access when it is installed. To fix the problem, please refer to knowledge base article 943.

Even if the anonymous user has permissions to the Htdocs directory, it is possible to get a password prompt at your main page. This can occur when one of the files accessed by the web page is within a protected directory. In this case, the solution may just be to copy the files outside of the protected directory, and change your scripts to access the new location.

These instructions are for non-FrontPage users only.
If you have FrontPage 2000/2002 extensions installed, please click here.