Occasionally sent items will stop appearing in the "Sent Items" folder. When this happens, please follow the steps below:

Outlook 2007:

  1. Log in to your mailbox in Outlook.
  2. Navigate to Tools > Options > Email Options.
  3. Uncheck the Save copies of messages in Sent Items folder box.
  4. Click OK, then OK to save your changes.
  5. Navigate to File > Exit to close Outlook.
  6. Open up Outlook again.
  7. Navigate to Tools > Options > Email Options.
  8. Check the Save copies of messages in Sent Items folder box.
  9. Click OK, then OK to save your changes.

Outlook 2010/2013:

  1. Log in to your mailbox in Outlook.
  2. Navigate to File > Options > Mail.
  3. Uncheck the Save copies of messages in Sent Items folder box.
  4. Click OK.
  5. Navigate to File > Exit to close Outlook.
  6. Open up Outlook again.
  7. Navigate to File > Options > Mail.
  8. Check the Save copies of messages in Sent Items folder box.
  9. Click OK.

Sent items should now start appearing in your "Sent Items" folder.