In order to use the instructions provided in this article, you must already have your own domain name registered through a domain registrar. If you haven't purchased a domain name yet, please contact a domain registrar.

To start receiving email on your new Exchange account, you will need to perform the following steps. These steps include several options to choose from, depending on the desired DNS configuration.

Step #1 - Add domain to Exchange

First of all, you will need to add your domain to your Exchange account. Log in to HostPilotĀ® Control Panel, navigate to Users & Services > Domain Names (for Exchange 2010/2013 accounts), type the desired domain name, then click the Add button.

Step #2 - Configure DNS

You have several options for your DNS configuration.

Note: Due to the distributed nature of DNS, any changes made to DNS information may take from several hours up to several days to propagate accross the Internet.

Option #1 - Make Intermedia the authoritative Name Server for your domain*

Contact the registrar through which you purchased this domain and point your Name Server records, commonly referred to as NS records, to Intermedia Name Servers. The Intermedia NS servers are,, AND Doing this will allow you to manage the domain records for this domain from Users & Services > Domain Names.

Option #2 - Make Intermedia responsible only for email for your domain

If you do not want Intermedia to host your domain name, but you do want us to be responsible for all of the email on your domain, then you will need to add/change your Mail Exchanger (MX) record on your current Name Servers to point to Exchange. The exact server name to point your MX to can be found in HostPilot on the Users & Services > Domain Names  page. You should set the Intermedia Exchange server to have the highest priority (lowest number) when adding/changing the MX record.

Option #3 - Keep your DNS and your existing mail server in place

If you do not want to change your DNS at all and would like to have email flow to the existing servers, then you will need to set up a mail forwarder on your existing mail servers to each Exchange mailbox using the alias. This will allow you to have some users on your existing mail servers and other users on Intermedia Exchange server.

If you choose this option, you will need to link the Exchange server to your existing mail servers. In your Exchange HostPilot, you will need to navigate to Users & Services > Domain Names, click the domain name you would like to change, and select the Split tab. Read the Knowledge Base article on What Is A Split Domain (Exchange)? for more information.

* Exchange 2007/2010/2013 customers: If you point your Name Server (NS) records to Intermedia Name Servers (option #1 above), then you will not have to create the Autodiscover record manually for newly registered domains. The Autodiscover record will be created automatically for any domain that you register in HostPilot.