Connection timeout value sets the time before a server disconnects an inactive user. It helps to reduce the amount of memory resources that are consumed by idle connections. This ensures that all connections are closed if the HTTP protocol fails to close a connection. By default connection timeout of the web server is set to 120 seconds.

The HTTP Keep Alive setting enables a client to maintain an open connection with your server, rather than re-opening the client connection with each new request. Disabling Keep-Alives may degrade server performance. HTTP Keep-Alive is enabled by default.

You can change these settings if needed:

Windows 2003

  1. Navigate to HostPilot > Web/FTP Server > Web Server > Server Information page
  2. Uncheck Allow HTTP Keep-Alives if needed
  3. Type a number in the Connection timeout box and click on Save Settings button.

Windows 2008

Contact Technical Support with the request to change connection timeout. To disable HTTP Keep Alive setting:

  1. Connect to the server using IIS Manager.
  2. In Features View, double-click HTTP Response Headers.
  3. On the HTTP Response Headers page, in the Actions pane, click Set Common Headers.
  4. In the Set Common HTTP Response Headers dialog box, select the Enable HTTP keep-alive check box and then click OK.


  1. Navigate to HostPilot > Web/FTP Server > Apache Server > Server Settings page
  2. Uncheck Keep Alive if needed
  3. Type a number in the Timeout box and click on Save Settings buttonConnection time for Linux accounts