Problem:  My email message is not deleted after email reconciliation.

After synchronizing the BlackBerry® device, email messages deleted on the BlackBerry device are not deleted from the Microsoft® Outlook® Inbox. Similarly, email messages deleted from the Outlook Inbox are not deleted on the BlackBerry device.

This occurs when the Delete On option on the BlackBerry device is set to Handheld. As a result, email messages deleted on the BlackBerry device will not be deleted in the Outlook Inbox during email reconciliation.

Resolution: Change the "Delete On" option to "Mailbox & Handheld".

  1. On the BlackBerry device Home screen, select Messages.
  2. Display the menu and select Options.
  3. Select Email Reconciliation.
  4. Highlight the Delete On option.
  5. Display the menu and select Change Option.
  6. Click Mailbox & Handheld.

Note: If the Delete On option is already set to Mailbox & Handheld, change it to Handheld. Save the settings, then change it back to Mailbox & Handheld. Save the settings again.