UserPilot is a tool used for getting a list of Active Directory users from your on-premise Active Directory and synchronizing it to Intermedia Active Directory. It allows you to update user properties with the information gathered from your Active Directory.


    • synchronization is one-way only and all user properties will be overwritten by the values from your in-house Active Directory.
    • UserPilot overwrites the UPN and Primary email address of the mailbox if your on-premise user UPN is in the email address format and its domain is registered under the Domain Names section of HostPilot.
    • Passwords synchronization occurs only during the password reset operation. As a result, any existing user passwords that were set prior to installation of the UserPilot service will not be synchronized. Please instruct your users to reset their passwords after UserPilot service installation. If some of your passwords are not being synchronized, please make sure that UserPilot service is deployed on all domain controllers in the forest with the same UserPilot user name and password on all domain controllers.

Installation steps:

Step 1: Download UserPilot installation package.

Step 2: Check the domain controller requirements.

Step 3: UserPilot installation.

Step 4: After installation.

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ATTENTION: This guide is meant for Exchange customers only, however with the release of the new voice services platform, this will also allow for a Unified login for the desktop and mobile applications. It does NOT have any relation to the Corporate Directory feature of those platforms. That option is completely separate from the intentions of this page.