The Intermedia Exchange servers are backed up every day. Most of the backup and restoration options are available under HostPilotĀ® Control Panel > Support > Extended Services > Request assistance.

Extended services


Backing up and restoring mailboxes and public folders:

You can request a Point-in-Time restore of the mailbox for any of the last 7 days. A subfolder called restore_DATE will be created under Inbox containing all data that was present in the mailbox on a specified date. No existing data will be overwritten.

To submit a request, go to the Extended services page and select the appropriate request.
Note: For Exchange 2010/2013 accounts, a restore from an earlier date within the last 14 days is possible (but not guaranteed). To submit a restore from an earlier date, select the earliest date from the list and enter the desired date in the Customer Notes section of the Extended Service request.

Intermedia does not maintain historical backup copies for the purpose of point in time data recovery or guarantee that backups will be made.

Generally, backups are performed overnight, so if your mailbox was normal on Tuesday but on Wednesday you have data loss, you will want to request Tuesday as your Point-in-Time restore date.

Note: The service is chargeable.

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Backing up and restoring SharePoint data:

SharePoint sites backup is performed overnight on a daily basis. If you lost your SharePoint data, you can restore it by submitting a request to Technical Support. To submit a request, go to the Extended services page and choose Restore SharePoint Backup from the dropdown. This extended service will allow you to completely replace your SharePoint site with the backup. You will need to select one of the available backup dates. All site modifications and files uploaded after the backup will be discarded.

The SharePoint configuration and its content are stored in a SQL database. If you changed your SharePoint configuration (for example, deleted and recreated the site), we will not be able to restore it from the backup since the configuration will be different.

Additionally, you may want to make a backup of your SharePoint data. You can request an extra full backup of your SharePoint Site through Extended Services.

Note: the service is chargeable

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Restoring a deleted mailbox (undelete):

Whenever you remove a mailbox from HostPilot (when you didn't delete its content via OWA or Outlook, but just selected the box for the mailbox in HostPilot and clicked Delete Mailbox(es)), the corresponding mailbox is unlinked (disconnected) from the user object. For about 30 days, the mailbox with all the data in it is still stored on the server. After 30 days, the mailbox is purged.
During these 30 days, the mailbox can be "reconnected" to another user object. This way all the functionality of the mailbox is regained (client access, management through HostPilot, etc.).
To reconnect a mailbox, go to the Extended services page, select Undelete a Mailbox in the dropdown and submit a request.

Note: the service is chargeable

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Other backup and restoration options:

If you want to back up an existing mailbox, we recommend using Outlook Backup for this purpose. It allows you to back up a mailbox to the FTP server. Account administrators have access to FTP and can manage backups. Read the Knowledge Base article on Overview of Outlook Backup for more information.

Data deleted from a mailbox folder or a public folder is still stored on the server for a few days (the retention period for hard-deleted items depends on your account plan, server version and sometimes on the particular mailbox settings). Before the data is gone, usually you still can restore it using a built-in Outlook tool (Tools > Recover Deleted Items). Read the Knowledge Base article on How to recover deleted items in Outlook or Outlook Web Access for instructions, and try to restore the missing data.

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