There are two ways to create a new mailbox in Exchange accounts:

Note: If you are on an Enterprise Exchange 2010/2013/2016 plan and would like to create mailboxes in a specific location, read the Knowledge Base article on Exchange 2010/2013/2016: How Do I Create Mailboxes In A Specific Site Location?

Option #1: Creating new mailboxes

New mailboxes can be created in HostPilotĀ® Control Panel on the Services > Mailboxes page. Click Create User.

To create a single mailbox:

  1. Specify the display name that you want to use. The display name will appear in the From field of outgoing emails and in the address book.
  2. Review the first part of the email address that will be automatically filled in, and change it if necessary.
  3. Select the desired domain name from the drop-down list. If the desired domain hasn’t yet been added to your account, use the Add a new domain link, which will redirect you to the Services > Domains page.
    Note: After adding a new domain, you will have to start the mailbox creation procedure over again from the first step.
  4. If necessary, you may change the email address that the password for the new mailbox will be sent to (for information about how passwords are generated and handled, see the section Managing passwords below).
  5. Click the Create Mailbox(es) button.

Note: HostPilot also gives you an option to create a new user copying the set of settings that were defined for an existing user. 

To create a new user this way click a little drop-down list icon to the right from Create User button and choose Copy from existing user:

Then choose the existing user to copy from and click Select button.

The following properties will be copied:

  • Set of enabled Services
  • Member of (Distribution Lists)
  • Organizational Unit

You will only need to specify a Display Name, Email Address, and Password for a new user.

Important: MyServices User permissions are not copied from existing user. You will need to specify them after the user is created, if necessary. 

To create multiple mailboxes:

To create multiple mailboxes at once, use either of the following options:

  • Before you click Create Mailbox(es), click Add another user and repeat the steps described above for creating a single mailbox.
  • Create mailboxes from a TXT file using our mass user import tool. Read the Knowledge Base article on Mass User Import Tool for more information.

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Option #2: Enabling Exchange mailbox service for existing users

On the Users page in HostPilot, you can view the list of users created on your account. Users are created automatically when a mailbox is created. However, you can create a user without an Exchange mailbox and then enable Exchange service for this user.

To enable Exchange service for users:

  1. Navigate to Services > Mailboxes.
  2. Click Display all users link
  3. Select the box next to the user in the Exchange Mailbox column.
    • If the user's domain name is not registered on the account, you will be offered to choose an email address for the mailbox. The list of domains registered on the Services > Domains page will appear in the dropdown.
  4. Click Proceed.
  5. Click the Confirm button to confirm changes.

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Managing passwords

Please note the following password management procedures:

  • Passwords for new mailboxes are generated automatically according to security standards.
  • Passwords are included in the new mailbox notifications sent to the administrative email address. By default, the address is set to the contact email on the account, but this address can be modified by the administrator who is creating mailboxes.

New mailbox notifications contain instructions on where the mailbox owners can reset their passwords, download MS Outlook/Entourage (if provided with the plan), and find Outlook Profile Helper and Get Started videos.

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Note: New mailbox notifications contain both administrative and end-user sections, so we do not recommend sending them to the end user directly.