BlackBerry 10 users: read the Knowledge Base article on BlackBerry® 10: ActiveSync Set Up.

To enable BlackBerry® service for a user:  

  1. Log in to HostPilotĀ® Control Panel and navigate to Services
  2. Click Mailboxes.
  3. In the list of users, find the user you would like to activate BlackBerry service for.
  4. In the BlackBerry column, select the box for the user.
  5. Click Proceed.
  6. On the next screen, click Confirm.

Alternatively, you can enable BlackBerry® service while editing a user's settings:

  1. Log in to HostPilot and navigate to the Services.
  2. Click Mailboxes.
  3. In the list of users, find the user you would like to activate BlackBerry service for and click on the user's display name.
  4. On the Edit Selected User page, locate the Optional Services section and click BlackBerry®.
  5. Click the Enable BlackBerry® button.

Within a few minutes you should receive an activation email with the activation password. Please use your regular email application (such as the Outlook client or Outlook Web Access) to open this email.