This article describes the process of enabling ActiveSync service. For the instructions on how to configure email on the wireless device, please check the Guide: How To Connect A Wireless Device With Email Account.

You can enable ActiveSync for Exchange users:

To enable ActiveSync service for one or more users: 

  1. Log in to HostPilotĀ® Control Panel.
  2. Navigate to Services > Mailboxes.
  3. Check the box in the ActiveSync column next to the required user.
  4. Click Proceed.
  5. On the next screen, click Confirm.

To enable ActiveSync for a particular user:

  1. Log in to HostPilot.
  2. Navigate to Users > click on Display Name of the user > Exchange > ActiveSync 
  3. Click Enable ActiveSync

To set ActiveSync to be automatically enabled on Exchange users creation:

  1. Log in to HostPilot.
  2. Navigate to Services > Mailboxes > Mobile > ActiveSync
  3. Check if the setting on top of the table states ActiveSync is automatically enabled for newly created Exchange users and if not click on Edit > Check the box > Save Changes.

Note: The device limit in Exchange 2013/2016 is set to 100, however, there is a maximum of 10 concurrent connections to each mailbox. You can see a list of connected devices and remove the ones that are no longer used in HostPilot, My Services, and Outlook Web Access.