The Palm Pre device supports Microsoft Exchange ActiveSync, a technology that provides access to Exchange data on your mobile device.

Setting up a Microsoft Exchange ActiveSync (EAS) account on Palm

To set up an ActiveSync account on Palm:

  1. Run the Email application by tapping the envelope icon at the bottom of the screen.

    Palm Pre 1

  2. Tap the Email tab in the upper-left of the screen to open the menu. Choose Manual Setup.

    Palm Pre 2

  3. In Mail Type, tap POP to display the list of options, then choose Exchange (EAS).

    Palm Pre 4

  4. Fill in the ActiveSync information for the mailbox.

    Palm Pre 6
    • Email Address: Enter your primary email address.
    • Mail Server: You can find the server address in HostPilot > Get Started Here! > Advanced Settings > Exchange Proxy Server or.
      Note: By default, the Palm Pre prefixes the actual server address with https:// . This is normal and should be left as-is; you can simply add the server name after the two slashes.
    • Server domain name: You can find the server domain in HostPilot > Get Started Here! > Advanced Settings > Exchange Domain
    • Username: Enter your Exchange mailbox username. Read the appropriate Knowledge Base article to find out what your username is:
      What is my User Name and Primary Email Address for my Exchange 2003 mailbox?
      What is my User Name and Primary Email Address for my Exchange mailbox?
  5. Tap Sign In

Getting a Intermedia certificate

In some cases, Palm devices ask users to obtain certificates from Intermedia to get the device to work.

To export the certificate:

  1. In Internet Explorer, go to the OWA URL.
    The URL should look like or The correct OWA URL is the Exchange Proxy Server for your account. You can find it in HostPilot under Home > Exchange Servers and Settings.
  2. In the browser, you will see either the "Under Construction" page or the "IIS Welcome" page.
  3. Click the Page menu in the toolbar and choose Security Report.

  4. Click View Certificates and go to the Detailst tab.
  5. Click the Copy to File button.
    Note: If this button is disabled (grey text), you may need to add the OWA URL to your trusted sites in Internet Explorer.
    To do this, go to Tools > Internet Options > Security tab. Select Trusted sites and click the Sites button. Click Add to add the URL and apply the settings. You will need to refresh the page after the site is added to the trusted sites security zone.
  6. For the export file format, choose Base-64 encoded X.509 (.CER). Click Next.

  7. Click Browse to select the location to export the file to. Click Next.

  8. Click Finish.
  9. Email yourself the generated file as an attachment. Open the attachment and select Trust the Certificate.