This article applies to Exchange accounts only. For Web Hosting and Custom Email accounts, see the article Limitations Of POP/IMAP Mailboxes.

This article covers:

Managing POP/IMAP mailboxes

To create POP/IMAP mailboxes:

  1. Navigate to HostPilotĀ® Control Panel > Services > Mailboxes > POP/IMAP Email.
  2. Click Enable Service button if you do not yet have this service installed. Note: POP/IMAP mailboxes are available in groups of ten. It is not possible to purchase less than 10 mailboxes.
  3. After the service is installed you can do one of the following:
    • Create a new user with POP/IMAP mailbox. Click the Create User button.
    • Enable POP/IMAP service for an existing user who does not have a mailbox. Select the POP/IMAP Email box next to the user and click Proceed. Note: if you want to enable POP/IMAP email service for a user that has an Exchange mailbox, you need to disable Exchange service first and the Exchange mailbox will be deleted. After that, you can enable POP/IMAP Email service.

POP/IMAP email

To change POP/IMAP mailbox settings:

Navigate to HostPilot > Services > Mailboxes > POP/IMAP Email and click the display name of the mailbox you would like to edit. There are two blocks of settings you can edit for each user.

POP/IMAP user settings

  1. General settings. Here you can do the following:
    • Click on the Display Name setting to change the user's display name.
    • Click on the Email Address setting to add or remove email addresses (aliases) or change the UPN (primary email address).
    • Click Reset password to change the password for the user's mailbox. Note: Exchange users can reset their passwords in My Services.
    • Click Edit user password settings to manage user's ability to reset/recover the password. Read our Knowledgee Base article on How Do I Manage User Password Settings for more information.
    • Click Edit user info to change general information such as First Name, Last Name, Phones, and so on.
    • Click Disable user to make the user inactive (without deleting). Read the Knowledge Base article on What happens if the user is disabled? for more information.
  2. Advanced Settings. Here you can do the following:
    • Click on the Forward mail to setting to set up automatic forwarding to other mailboxes (external or internal).
    • Click on the Member of setting to include the user in a distribution list.
    • Click on the Autoreply setting to set up an Autoreply message.
    • Click Storage management to change storage settings for the individual mailbox.
    • Click Hide mailbox from address book to remove this mailbox from the global address list.
    • Click Delete POP/IMAP Mailbox to delete the mailbox.

To delete a POP/IMAP mailbox:

You can do one of the following:

  • Disable POP/IMAP Email service and keep the user. Navigate to HostPilot > Services > Mailboxes > POP/IMAP Email, uncheck the boxes in the POP/IMAP Email column for the users you want to disable service for, and click Proceed.
  • Remove the user. Navigate to Users, select the boxes next to the users you need to remove, and click Delete Selected Users at the bottom of the page.

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Storage management

To manage storage for POP/IMAP mailboxes, navigate to HostPilot > Services > Mailboxes > POP/IMAP Email. Click the Storage Management button.

Storage Management

The Storage Management page provides a general summary of the account’s storage and allows you to manage total disk space purchased as well as limits applied to all mailboxes.

Storage Management General

To view the storage taken and limits for each mailbox, click Individual Mailboxes Storage.

Here you can manage mailbox limits individually and turn off user notification, if desired. The Notify User option is automatically set to send email notification when a mailbox reaches 90% of its allocated disk space. Please note that individual limits override the overall limits. Remember to click Save Changes to update the limits.

Storage Management Individual

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Configuring a mail client

On the HostPilot > Services > Mailboxes > POP/IMAP Email page, click the View Instructions button at the top of the page to view email client configuration instructions.

Additional information

The key advantages of this service compared to ordinary POP/IMAP mailboxes are:

  1. Our POP/IMAP mailboxes are based on Active Directory, which means that any user that does not have Exchange service enabled can easily have a POP/IMAP mailbox enabled.
  2. POP/IMAP users are fully integrated with the Global Address List (GAL) and it is possible to add them to distribution lists along with ordinary Exchange users.
  3. It is important to have secure POP/IMAP, because it strengthens overall security of service.
  4. The URL to access webmail is https://popmail.intermedia.net.

Note: Messages sent from POP/IMAP mailboxes are subject to standard restrictions: maximum 500 messages per hour and 50 recipients per message.

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