Microsoft Entourage 2008 for Mac uses Exchange Web Services (EWS) as the primary protocol to communicate with Exchange Server. In addition to several calendaring improvements, this new version of Entourage synchronizes notes, tasks, and categories with Exchange Server.

Important notes:

  • You can set up Entourage Web Services Edition ONLY if your account is on Exchange 2010 server or higher.
  • If your hosting plan includes Entourage and Outlook, you can download Entourage from:
    • Administrators: HostPilotĀ® Control Panel > Get Started Here! > Step 2 (Download & Set Up Your Email Client) > Download Entourage
    • Users: My Services > Downloads & Instructions > Outlook section. (It might not be available if disabled by the administrator in Mailbox Properties, or if your plan does not include it).
  • To install Entourage Web Services Edition, follow the instructions in the article Entourage Web Services Edition Installation Guidelines, then proceed with setup as described below.
    • If you are using the MS Office Home and Student Edition, we DO NOT recommend that you install Entourage 2008 unless you have access to the MS Office Home and Student Edition installer. (The MS Office Home and Student Edition will not function until you reinstall it after the Entourage 2008 install is complete.)
  • If Autodiscover record is configured for your domain name you will be able to create an Entourage profile automatically. Read the Knowledge Base article on What Is An Autodiscover Record And Why Do I Need It? for more information.

To configure an Exchange account in Entourage Web Services:

  1. Open Entourage and navigate to Tools > Accounts in the menu:

  2. Click New and select Exchange:
  3. Enter your email address, select My account is on an Exchange server and click the right arrow:

    Enter email address
  4. Wait for Entourage trying to automatically detect your server settings.

    Automatic setup will be successful if you have Autodiscover record configured.
    • When prompted with Autodiscover server alert, select Always use my response for this server and click Allow.
    • Enter your login information in one of the following ways:
      • Exchange Domain: Leave this field blank
      • Account ID: Enter the primary email address (UPN) of your mailbox
      • Password: Enter your mailbox password
        Login information
    • When finished, under the Entourage menu, select Preferences and then Compose. Make sure that Automatically check names when sending messages is checked.  (This box is unchecked by default.)
    • Entourage profile setup is complete.
  5. If Entourage is unable to automatically detect server settings you will need to enter the server names manually:

    Automatic setup failure
  6. Specify the settings in the following way:
    • Your Name: Your name
    • Email address: Your full email address
    • Exchange server: Your Exchange server name 
    • LDAP Server:
      Manual Setup
      • You can find both Exchange server and LDAP server names here:
        • Administrators: HostPilot > Home > Exchange servers and settings > Outlook for Mac
        • Users: My Services > Downloads & Instructions > Outlook section
      • You can compose both Exchange and LDAP servers from your Exchange proxy server name. Detect your Exchange proxy server on page HostPilot > Home > Exchange servers and settings and follow this scheme:
        For Exchange server: https://ExchangeProxyServer/EWS/Exchange.asmx (e.g.,
        For LDAP server:
  7. When prompted for login, enter your information in one of the following ways:
  8. Click Verify My Settings andafter successful verification click the right arrow to continue:

    Verify My Settings
  9. Name your profile:

    Account name
  10. When finished, under the Entourage menu, select Preferences and then Compose. Make sure that Automatically check names when sending messages is checked. (This box is unchecked by default.)
  11. Your setup is finished.