Limitations on several items may be applied according to your Exchange hosting plan.

Account administrators can change these settings by logging in to HostPilotĀ® Control Panel and navigating to the Services > Mailboxes page.

Note: By default, these settings are set to maximum for each user on the account.

Incoming and outgoing message size

By default, mailboxes are set up with the maximum message size limit of 51200 KB (50 MB) for both sending and receiving messages. The limit can be changed for an individual mailbox or for multiple mailboxes.

Message Size

Note: for Exchange 2016, the following limitation are currently hard-coded and cannot be modified:

  • OWA/Outlook – 35MB
  • EWS – 35MB
  • ActiveSync – 10MB

Note: Mailbox-specific limits are not respected by EWS mail clients, such as Entourage EWS, Outlook 2011 or Apple Mail Exchange account. For listed clients default limit of 50 MB will be applied regardless of the settings in HostPilot. 

Notes about message size limits:

  • For Exchange 2007 message size limit for the emails sent from mobile devices is 9.76 MB as the devices connect to Exchange Server via ActiveSync. This limit applies when the message hits our servers. Due to the routing the size of a message increases by about 20% which means that the original size of a message sent from a mobile device should be less than 9 MB.
  • For Exchange 2010/2013 the message size limit for the emails sent from mobile devices is 20 MB in total and ~16.6 MB for attachments.
  • Due to message encoding that is used to transfer the message through the Internet, the size of the message can grow substantially. The "encoded message size" is the size of the resulting email message with all of the attachments added and encoded using MIME.  This encoded size is the actual size of the message as it travels over the Internet and is always larger than the raw size because of the MIME overhead and because binary attachments are generally encoded using base64 encoding. Base64-encoded files are usually about 137% the size of the original files. Additionally, the encoded message contains all of the metadata about the message — and this information grows as the message travels from the sender to the recipient.

Warning: If you send a very large message, it stays in the Outbox until the file is uploaded to the server. This can block other messages. Please keep this in mind when setting the message size limits.

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Recipients per message (number allowed per message) 

The maximum number of recipients per message depends on the plan selected for your account. By default this setting is set to maximum for each user on the account. You may set this limit to a lower number for an individual mailbox or for multiple mailboxes.

Recipients Limit

Note: On Exchange, if the message is sent to a distribution list created on your Intermedia Exchange account, the distribution list is viewed as one (1) recipient regardless of the number of members in the list. If the distribution list is created in OWA, the number or recipients is equal to the number of members.

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Other limitations

  • Company Contacts (total number allowed)
  • Distribution lists (total number allowed)
  • Inbound domains (total number allowed)
  • Maximum attachment size per email (KB)
  • Top-level public folders (total number allowed)
  • Maximum public folder item size (MB)

You can refer to HostPilot > Account > Plan & Pricing Information page for details.

Note: if you're using an SMTP application to send messages via an authenticated relay, there is a limitation of 50 messages per minute per connector.

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Changing the limit for an individual mailbox

To change the limit for an individual mailbox, click the display name of the mailbox you would like to change settings for, then click Advanced Settings.

Advanced Settings

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Changing the limit for multiple mailboxes

To change the limit for multiple mailboxes, click Edit Multiple Mailboxes.

Change Multiple Mailboxes Limits

  1. Select the mailboxes you would like to edit and click Select.
  2. Go to the Advanced tab.

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Allowing the settings to be modified by individual users from the My Services Control Panel interface

  1. Navigate to Users > User Permissions
    • To edit permissions for multiple users, navigate to Users > User Permissions and click the Default Permissions button.
      Default Permissions
    • To edit permissions for one user, click the user's display name, then click the Set user permissions link
      Set User Permissions
  2. In the Exchange options, change Advanced to Full Control.
    Set User Permissions
  3. Click Save Changes.

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