This article describes how to set up Exchange mailbox on Android Devices.

Necessary requirements

Synchronization of Exchange mailbox data is supported on mobile devices with Android 2.0 OS or later. Before you start to configure a mobile device, you should do the following:

  1. Contact your wireless provider and make sure your plan supports ActiveSync synchronization with Exchange server.
  2. Activate ActiveSync service for the Exchange user. Read the Knowledge Base article on How Do I Enable ActiveSync Service For The User? for more information.
  3. Make sure you can browse the Internet using the device browser.

General information

  • You can find all settings here:
  • You may use the following combinations depending on the phone model. ActiveSync settings are exactly the same for all Android devices.
    • Domain Name: The Exchange domain,
    • Username: The username;
    • Domain Name: Leave blank,
    • Username: Enter full email address;
    • Domain\Username: Enter the Exchange domain and a username together in this field.

Gmail app set up

Note: most of the Android devices have default Gmail app installed.

To connect default Gmail app, use the following settings:

  1. Select Exchange > click Next
  2. Type in your primary email address and your password.
    Note: If you have an Autodiscover record compatible with Exchange server set up, tap Next, and your email account settings automatically. If the settings are populated incorrectly or you do not have that record, tap Manual setup.
  3. Type in the settings. You can find all the settings here:
    • Administrators: HostPilotĀ® Control Panel > Home > ActiveSync
    • Users: My Services > ActiveSync. Read the Knowledge Base article Where Can I Find ActiveSync Settings For My Wireless Device? for more information.
        • Username: type in your primary email address.
        • Password: mailbox password.
        • Client certificate: None
        • Server Name: type in the correct Server Name.
        • Port: 443
        • Use Secure connection: SSL/TLS
    • Click Next.
    • Accept the security prompt.
    • Change synchronization scope (Intermedia does not recommend to synchronize all the data for big mailboxes).
    • Set the account as default one if you want it to be your reply from the account.
    • Provide the description for the account (optional).
    • Finish the setup by tapping on Next button.

On some Android devices there are only two fields for setting up an Exchange account: Email address and Password. Use the following settings to set up the account:

  • Email address: User_Name@ServerAddress (correct settings can be found in HostPilot or My Services under Services > Home > ActiveSync)
  • Password: your mailbox password
  • Tap Add Account

Enter the Server address in the new field that will appear and change the Email address field to your primary email address. Tap Next to finish the setup.

Read the Knowledge Base article ActiveSync Errors On Android Devices for common ActiveSync issues on Android-powered devices.

Native app set up

Below you will find the instructions to connect native app for some Android devices to Exchange server:

Samsung

  1. On the Home Screen of your device tap the Menu button and choose Settings.
  2. Tap Add Account.
  3. Choose Microsoft Exchange ActiveSync.
  4. Type in your primary email address and your password.
    Note: If you have an Autodiscover record compatible with Exchange server set up, tap Next, and your email account settings automatically. If the settings are populated incorrectly or you do not have that record, tap Manual setup.
  5. Type in the settings. You can find all the settings here:
    • Administrators: HostPilotĀ® Control Panel > Home > ActiveSync
    • Users: My Services > ActiveSync. Read the Knowledge Base article Where Can I Find ActiveSync Settings For My Wireless Device? for more information.
      • Email address: type in your email address
      • Domain\Username: type in your email address
      • Password: mailbox password.
      • Exchange server: type in the correct Server Name.
      • Use Secure connection (SSL): checked.
      • Use client certificate: not checked
  6. Click Next.
  7. Accept the security prompt.

 HTC

  1. From the Home Screen select Settings.

  2. Choose Accounts & sync > select Add Account option.
  3. Choose Exchange ActiveSync for HTC.
  4. Type in your primary email address and your password.
    Note: If you have an Autodiscover record compatible with Exchange server set up, tap Next, and your email account settings automatically. If the settings are populated incorrectly or you do not have that record, tap Manual setup.
  5. Type in the settings. You can find all the settings here:
    • Administrators: HostPilotĀ® Control Panel > Home > ActiveSync
    • Users: My Services > ActiveSync. Read the Knowledge Base article Where Can I Find ActiveSync Settings For My Wireless Device? for more information.
      • Domain: leave the field blank
      • Username: type in your primary email address.
      • Password: mailbox password.
      • Server Name: type in the correct Server Name.
      • Use Secure connection (SSL): checked.
  6. Click Next.
  7. Accept the security prompt.