Secure Mail allows you to encrypt or digitally sign outgoing messages. In order to use the Secure Mail service, you need to activate the Secure Mail service and then install Secure Mail software on the machine you want to send encrypted messages from.

This Getting Started guide contains the following instructions:

Step 0. Prepare to install Secure Mail
Step 1. Download and install Secure Mail
Step 2. Activate your Secure ID
Step 3. Using Secure Mail for message encryption

Before installing Secure Mail:

  • Verify that the system meets all requirements:
    • Operating system: Microsoft Windows 2000 or later version
    • The user logged in to the local computer must have administrative privileges
    • Email clients: Microsoft Outlook 2000 SR1 or later version OR Windows Mail OR Microsoft Outlook Express 6.0 or later version
    • Web Browser: Microsoft Internet Explorer 6.0 or later
    • Secure Mail is not available for MAC/Entourage users
      Note: even though MacOS client version is available for download, the functionality is very limited and is not supported in Intermedia environment.
  • Configure mail client for the user's Exchange mailbox.
  • Activate the Secure Mail service for the user: in HostPilotĀ® Control Panel go to Services > Mailboxes > check the box in the Secure Mail column for the user > click Proceed. If you do not see the column, go to Services > Compliance > Encrypted Email > under Secure Mail click Install.
    Important: you will not be able to change user's primary email address after Secure Mail is activated. To change the primary email address, you will first need to deactivate Secure Mail.
    Note: Secure Mail can not be used with POP/IMAP mailboxes. It can only be used with Exchange ones.
  • After the user is activated, a "Getting Started" email is sent to the user. It contains the activation code and a link to download the software.

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Step 1. Download and install Secure Mail

The "Getting Started" email contains a download link for Secure Mail. If user lost the message, please use the link Plugin Download

Note: even though MacOS client version is available for download, the functionality is very limited and is not supported in Intermedia environment.

  1. To download the plugin, click the Plugin Download link located in your Getting Started email or use the above link. 
  2. Depending on your operating system, you may be prompted with one or more security warnings. Click Accept/Allow/Run on all security warnings.
  3. In the Choose Setup Language window, use the drop-down menu to select the appropriate installation language and then click OK.
  4. At this point, close your email application and any open messages. If you have an email application open, the Files in Use window appears. Close the applications listed in the window and then click Retry. The Welcome to the Secure Mail Installer window appears. Click Next.
  5. Read the License Agreement. Select I accept the terms in the license agreement to accept the terms. Click Next.
  6. Select Setup type – Typical or Custom. Typical is recommended for standard installation. Click Next. If necessary, choose a different Destination Folder by clicking Change and selecting a folder.
  7. Read the message and then click Install to begin the installation. The Setup Status window appears and shows the progress of the installation. Follow screen messages to complete the installation.
  8. When the installation is complete, the successful installation window appears. The Activate my software now checkbox is selected by default.
  9. To complete the installation, click Finish.

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Step 2. Activate your Secure ID.

  1. Open the Activation Wizard.
    • If the Activate my software now checkbox was selected after installing Secure Mail, the Activation Wizard will open automatically.
    • If you did not select the Activate my software now checkbox, you can continue the setup by clicking Start and then selecting All Programs > Secure Mail > Secure Mail Tools & Settings.
  2. Enter your email address exactly as it appears in your "Getting Started" email. If you do not have the "Getting Started" email, make sure you enter your primary email address.
    Read the Knowledge Base article on What is my username and primary email address for my Exchange mailbox? for more information.
  3. Click Next.
  4. Read the License Agreement. Select Accept and click Next.
  5. Enter your Activation Code exactly as it appears in your "Getting Started" email.

    Note: if you are prompted for your Secure ID password at this step instead of your activation code, it means you have previously activated your software. Enter the Secure ID password, click Next and proceed with the step 9.
  6. Click Next.  
  7. Enter the Secure ID password and then re-enter the password to confirm. Click Next. This password is prompted for sending Secure Message.
  8. If you have not previously activated the software, you will be prompted to create a series of password recovery questions. Select a question and then enter the answer. Select questions that you will be able to answer easily, but that are hard for others to guess. Make sure to remember the answers you gave as you will need them in case you forget password and need to reset it. Click Next.
  9. Review the information you have entered. To continue, click Finish. To edit any information before continuing, click Back. You may receive a prompt to install the certificate. Confirm instalation of the certificate. 
  10. Once the activation process is complete, you will receive a confirmation screen. Click Finish.

Once you've successfully installed and activated Secure Mail, you can validate the installation by checking the following:

  • Click the Start button and then select All Programs. A Secure Mail folder appears in the list of programs.
  • Open Outlook:
    • Outlook 2007. A Secure Mail option appears on the File > New menu.
      Secure Mail1
    • Outlook 2010. A Secure Mail tab appears on the top ribbon. It will be also available from the Home tab in the New Items menu.
    • Outlook 2013. A Secure Mail tab appears on the top ribbon. It will be also available from the Home tab in the New Items menu.
  • In Outlook, compose a new Mail Message. An option to Secure this message will appear on the Standard toolbar.
Outlook 2007
Outlook 2010
Outlook 2013

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Step 3. Using Secure Mail for message encryption. 

Note: Secure Mail plugin works only if Outlook client is running in the cached mode.

To send an encrypted message:

  1. In Outlook, compose a message. 
  2. Click Secure.
  3. Click Send.
    • If all of your recipients are Secure Mail subscribers, the password prompt will appear. Continue to step 4.
    • If one or more of your recipients are non-Secure Mail subscribers, you will be prompted to create a security question and answer. The security question is used to ensure the identity of the recipient and protect the message from being intercepted by someone other than the intended recipient. Before the recipient can read the message, they will be prompted to answer your security question. If the question cannot be answered correctly, the recipient will not be able to open the message.
  4. Enter your Secure ID password.

Secure Mail subscribers receive secure messages directly to their email inbox and simply enter their Secure ID password to open the message. Non-Secure Mail subscribers receive a notification message which directs them to the Message Pickup Center to retrieve their secure message. They are prompted to answer a security question set by the message sender in order to decrypt and open the message. A Message Pickup Center account is not required. Non-Secure Mail subscribers would need to answer security question.
Pickup center

Security questions/answers are not transmitted to the recipient in plain text. If the recipient does not know the answer, he needs to contact sender to verify 

Tip: For an optimal user experience, we recommend that you do not use Microsoft Word as your default editor when composing a secure email message.

Note: the Secure Mail Plug-in uses the BCC email address (emx-XXX@securemail.XXX.net) to process (encrypt) the message before sending it to the recipient.

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