Intermedia Technical Support team can be reached 24x7.

Note: only Account Contacts are authorized to contact Support.

Before contacting Support, you will need:

  • account ID or Username:
    account ID
  • answer to your Account Contact security questions
  • access to the affected machine or device
  • the affected user username and password (if applicable)
  • access to the error or message in question
  • previous case number (if applicable)

The case can be opened from the HostPilot main page. To open the page with support ticket options, please click Support:


The following contact methods are available:

You can also use the Extended Services portal for standard or custom requests (note: fees may apply) and create Support Management request.

Important: read the Intermedia Support Glossary for definitions and product description.