NOTE: this article is for Hosted PBX 1.0 service. If you are utilizing Hosted PBX 2.0, please see this article instead.

You can check voice mail both over the phone or in your email.

If you have any voice mail messages left for you, the voice mail lights on your phone will be ON. They will be OFF only when you play all the messages on the device.

To listen to voice mail from your email:

First make sure you have set up headphones or speakers on your computer and adjusted the volume.

Voice mail messages arrive in your Inbox as message attachments. You can view or change the email address for sending voice mail to (see below).

To listen to a voice mail message, open the attachment to play the file.

To listen to voice mail over the phone:

Using your office desktop phone, dial your own extension and enter your PIN code when prompted.

Note: When listening to a voicemail message using your phone, you have the following options available:

  • 1 - listen to new voicemail
    • during VM playback
      • 1 - replay the current message
      • 2 - delete the VM
        • 5 - confirm deletion
      • 3 - mark message as unheard
      • 4 - skip current message
      • 5 - callback the sender of voicemail
      • # - skip the playback of message details
    • after VM playback
      • 1 - replay the current message
      • 2 - delete the VM
      • 3 - mark message as unheard
      • 4 - skip current message
      • 5 - callback the sender of voicemail
  • 2 - listen to old messages
    • during VM playback
      • 1 - replay the current message
      • 2 - delete the VM
        • 5 - confirm deletion
      • 3 - mark message as unheard
      • 4 - skip current message
      • 5 - callback the sender of voicemail
      • # - skip the playback of message details
    • after VM playback
      • 1 - replay the current message
      • 2 - delete the VM
      • 3 - mark message as unheard
      • 4 - skip current message
      • 5 - callback the sender of voicemail
  • 3 - personal options
    • 1 - record voicemail greeting
    • 2 - change PIN
    • * - return to VM list

To check your voice mail from an outside line:

  1. From an outside line call your phone number
  2. When the voicemail greeting begins, press #
  3. Follow the voice prompts, "Please enter your extension, Press # when done."
  4. Follow the voice prompts, "Please enter your PIN code . Press # when done." 
  5. Follow the voice prompts and select your desired task:
    • Press 1 to listen to new voice messages
    • Press 2 to listen to old messages
    • Press 3 for personal options - this also allows you to update your voicemail greeting

To change your greeting or PIN code

You can call the voice mail system and record a new greeting or change your voice mail PIN over the phone.

Using your office desktop phone, dial your own extension or phone number. You will hear the voice mail phone menu. Listen to the instructions and push the button on your phone that corresponds to the action you want. To cancel or go back at any point, press star (*).

To change the PIN or the email address for voice mail using My Services:

  1. Log in to My Services.
  2. On the Overview tab, you will see your personal phone settings. Note that your current PIN is not visible.
  3. To change your voice mail PIN, type the new PIN in both the Voice mail PIN and Retype voice mail PIN boxes. You do not need to enter your old PIN.
  4. To change the email address for receiving voice mail messages, type the new address in the Send voice mail to box.
  5. Click Save Changes before leaving the page.

Note: You can't turn off the voice mail system. Calls are always redirected to voice mail when you don't answer your phone after 25 seconds. If you have Find Me, Follow Me set up, calls are redirected to your forwarding number after 15 seconds, and then sent to voice mail after 30 seconds more.

To manage voicemail using CallScape application:

Switch to Voicemail tab to see your voicemail box:

Android iOS

Tap on a voicemail to play it and/or see the voicemail transcription:

Android iOS

For more options, including sharing, deleting, marking voicemail as read or calling back, long tap a voicemail (Android) or swipe left (iOS).

To change your voicemail greeting, enable or disable voicemail transcription, change email for voicemail notification or other voicemail settings, navigate to My Account > Voicemail:

Android iOS