This article only applies to Exchange 2007/2010 accounts with POP/IMAP service enabled. Read the Knowledge Base article on POP/IMAP email for more information about POP/IMAP service.

If you would like to be able to perform Global Address List (GAL) lookups in a mail client that is configured for your POP/IMAP mailbox, you will need to configure the address book to connect to the LDAP server. This article provides LDAP setup instructions for Microsoft Outlook 2007/2010. However, these instructions can be applied to any widely-used mail client, following the same basic steps.

  1. In Outlook, go to Tools > Account Settings. Switch to Address Books.
  2. Click New.
  3. Select Internet Directory Service (LDAP) and click Next.
  4. Specify the LDAP server name.

    To find out the correct LDAP setting, navigate to HostPilot > Get Started Here! > Step 2 > Mac Setup instructions.
  5. Select the This server requires me to log on box and type in the email address and the mailbox password.
  6. Click More Settings. Under Connection Details, select the Use Secure Sockets Layer (SSL) box and change the port number to 636.

  7. Open the Search tab. Under Search Base, choose Custom and put in the Search Base setting.


    To find out the correct Search Base setting, navigate to HostPilot > Home > Get Started Here! > Step 2 > Mac Setup instructions. The settins looks like OU=ExchangeAccountUsername,OU=Hosting,DC=exch0xx,DC=domain,DC=local
    Note: Make sure you replace ExchangeAccountUsername with your actual account username. To find out the correct Exchange Domain, navigate to HostPilot > Home > Get Started Here! > Advanced Settings.
  8. Click OK > Next > Finish.
  9. Restart Outlook.

Now you will be able to look up contacts from the global address list in Outlook > Tools > Address Book.