If you are receiving errors when trying to log in to HostPilot or when navigating through HostPilot, it could be caused by a browser session issue.

Note: Having active sessions for both HostPilot and My Services in one browser is not supported.

Please follow these steps for effective troubleshooting:

Step 1. Try using a different browser.

  • If you are not able to reproduce the error, this is most likely a browser cache problem. Go to Step 2.
  • If the problem is reproduced in the other browser, go to Step 3.

Step 2. Clear your browser's cache. For instructions, see the section below How to clear the cache.

Step 3. If clearing the cache does not help, follow this link:

https://exchange.intermedia.net/ControlPanel/Login?ClientType=ControlPanel/asp/test/webping.aspx

It will return the following information:

success
WEHOST #
DotNetFramework version is: #

Step 4. Please contact Support and provide the WEHOST number.

How to clear the cache in commonly used browsers

Clearing the cache in Microsoft Internet Explorer 9.0 and later versions

  1. Open your browser and click Gear icon for settings and click on Safety option. Alternatively, you can press Ctrl+Shift+Delete to open the Delete Browsing History window (and skip step 2).
  2. Click Delete Browsing History.
  3. Select Temporary Internet Files.
  4. Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache).
  5. If you want the browser to automatically clear the cache whenever you close it, click Gear icon and click Internet options, switch to the Advanced tab. Under Security, click to check the box next to the option Empty Temporary Internet Files folder when browser is closed. Click OK to apply the changes.

Clearing the cache in Microsoft Internet Explorer 5.0, 6.0, 7.0

  1. Click Start > Settings > Control Panel.
  2. Double-click Internet Options to open Internet Properties.
  3. Click Delete Files.
  4. Click OK in the Delete Files window.
  5. Click OK.

Clearing the cache in Mozilla Firefox 20 and up

  1. Open your browser and click Open menu button.
  2. Click Options. Go to Advanced tab and then click on Network tab.
  3. In the Cached Web Content section click Clear Now button box.
  4. Another way to clear cache is pressing Ctrl+Shift+Delete to start Clear History dialogue

Clearing the cache in Mozilla Firefox 3.5 and up

  1. Open your browser and click Tools on the menu.
  2. Click Clear Recent History. Alternatively, you can access this menu directly by pressing Ctrl+Shift+Delete.
  3. In the Time range to clear box, select Everything.
  4. If Details is not expanded, click the arrow to expand it.
  5. Under Details, select only Cache and clear all the other checkboxes.
  6. Click the Clear Now button.

Clearing the cache in Safari for Mac OS X

  1. Once your browser is open, click the Safari menu and select Empty Cache.
  2. Click Empty Cache.

Clearing the cache in Safari for Windows

  1. Once your browser is open, click the Edit menu and select Empty Cache.
  2. Click Empty.

Clearing the cache in Google Chrome

  1. Open your browser. On the Tools menu, select Options. (To open the Tools menu, click the tool icon in the upper-right corner.)
  2. On the Under the Hood tab, select Clear browsing data.
  3. Select the Empty the cache checkbox.
  4. If you do not want to delete cookies, saved passwords, or other data, clear those checkboxes in the list.
  5. Under Clear data from this period, select the time period to delete cached information for. (If you aren't sure which time period to choose, select Everything.)
  6. Click the Clear Browsing Data button.

Clearing the cache in Opera

  1. Once your browser is open, select the Tools menu and click Delete private data.
  2. Click the details button.
  3. If you do not want to delete cookies, saved passwords, or other data, clear those checkboxes in the list.
  4. Press Delete.

If you are using the Nintendo DSi browser:

  1. Go to History and touch Delete All. This is accessible from the Start page (press start button) and the extended toolbar.
  2. Go to the Start page again and touch Settings.
  3. Scroll down until you find Delete Cookies and touch that.