If you are receiving errors when trying to log in to HostPilot or when navigating through HostPilot, it could be caused by a browser session issue.

Note: having active sessions for both HostPilot and My Services in one browser is not supported.

Try using a different browser. If:

  • you are not able to reproduce the error, this is most likely a browser cache problem
  • the problem is reproduced in the other browser, follow the link:
  • for HostPilot issues - https://exchange.intermedia.net/server.aspx
  • for My Services issues - https://exchange.intermedia.net/server.aspx

It will return the following information:

Success: WEHOST #

Contact Support and provide the WEHOST number.

How to clear the cache in commonly used browsers

Clearing the cache in Microsoft Internet Explorer 9.0 and later versions

  1. Open your browser and click Gear icon for settings and click on Safety option. Alternatively, you can press Ctrl+Shift+Delete to open the Delete Browsing History window (and skip step 2).
  2. Click Delete Browsing History.
  3. Select Temporary Internet Files and Website files.
  4. Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache).
  5. If you want the browser to automatically clear the cache whenever you close it, click Gear icon and click Internet options, switch to the Advanced tab. Under Security, click to check the box next to the option Empty Temporary Internet Files folder when browser is closed. Click OK to apply the changes.

Clearing the cache in Mozilla Firefox 20 and up

  1. Open your browser and click Open menu button.
  2. Click Options. Go to Advanced tab and then click on Network tab.
  3. In the Cached Web Content section click Clear Now button box.
  4. Another way to clear cache is pressing Ctrl+Shift+Delete to start Clear History dialogue

Clearing the cache in Safari for Mac OS X

  1. Once your browser is open, click the Safari menu and select Empty Cache.
  2. Click Empty Cache.

Clearing the cache in Safari for Windows

  1. Once your browser is open, click the Edit menu and select Empty Cache.
  2. Click Empty.

Clearing the cache in Google Chrome

  1. Open your browser. On the Tools menu, select More toolsClear browsing data.
  2. Check the Cached images and files box.
  3. If you do not want to delete cookies, saved passwords, or other data, clear those checkboxes in the list.
  4. Under Clear the following items from, select the time period to delete cached information for. (If you aren't sure which time period to choose, select the beginning of time.)
  5. Click the Clear Browsing Data button.

Clearing the cache in Opera

  1. Once your browser is open, select the Tools menu and click Delete private data.
  2. Click the details button.
  3. If you do not want to delete cookies, saved passwords, or other data, clear those checkboxes in the list.
  4. Press Delete.

If you are using the Nintendo DSi browser:

  1. Go to History and touch Delete All. This is accessible from the Start page (press start button) and the extended toolbar.
  2. Go to the Start page again and touch Settings.
  3. Scroll down until you find Delete Cookies and touch that.