You can record the greeting for your Auto Attendant in *.WAV or *.OGG format.
Here are the required specifications for custom sound files:

  • mono
  • WAV/OGG, u-Law
  • 16 MB maximum
  • 64kbits/s
  • 8000Hz sample rate

The easiest way to record a greeting in the desired format is to use one of the 3rd-party sound recorders like Audacity which do support the above format.

Once new greeting is recorded, navigate to HostPilot > Service > Voice Services > Auto Attendant > click Auto Attendant Name > click Edit.
In the Greeting box, enter the location of the file, or click Browse to find the file on your computer.

Read the agreement under the box and click Upload. When choosing files to upload, be aware that you are responsible for following copyright regulations and the Intermedia Acceptable Use Policy.

Note: There is a default greeting for the Auto Attendant, which is erased when you upload your own file. Make sure your greeting explains each option that you have set up, and which key caller needs to press for it.

If you would like to restore the default greetings, you can download them from here: Default Sounds