In SecuriSync, you may encounter conflicted file / folder copies.


Unlocked file can be edited by several users at the same time. The user who first starts editing is called Master editor. They can save changes changes to the original file. Updates made by other co-editors will be saved as separate conflicted files in the same folder in SecuriSync. The same will happen if user made some changes in a shared file on the desktop, while the desktop client was offline.
Such files can be merged with the original file only manually.

Note: in MS Word, you can use Merge Documents or Compare Documents features to merge or find the changes.

Conflicted files have the following naming convention:

Filename (Conflicted copy YYYY-MM-DD for Username)


Our Shared File (Conflicted copy 2015-10-01 for jsmith)

To avoid conflicts, use the Lock functionality. While the file is locked by one user, others will be able to access the file only with View permissions.


Sometimes you may find folders with a numbering postfix in the folder name, e.g. 'New Folder (2)'.

To resolve the issue let the user delete the folder from the web client or delete it in the Admin File Management.

Reason How to resolve

If the user accepted sharing invitation having another folder with the same name in the My SecuriSync directory.

Such folder may not be displayed on the desktop or mobile client, if it is stored on the cloud in a trashed state. The user can check such folders on the web client.

To resolve the issue:

  1. Log in to the web client
  2. If you do not see the folder with the same name as your folder, click on the Deleted Items filter. The trashed folder will be displayed.
  3. Make sure you saved the content you may need in future on a local drive.
  4. Permanently delete the folder.
    Note: By default users cannot permanently delete files and folders. Administrator should allow them to do so in HostPilot > SecuriSync > Settings > Retention Policy, uncheck "users cannot permanently delete files and folders".
    Note: Permanently deleted content cannot be restored from the SecuriSync server.
  1. Leave the share of the folder that appeared with (2).
  2. Ask your colleague to share the folder with you again.
If the user created a new folder while having the folder with the same name in the same directory.
  1. Remove (2) from your folder by renaming it on the desktop.
    Note: Content of the folder will be re-uploaded to the cloud.
Sometimes folder appears again with the (2) in the name after user tried to delete it.  This happens because on the server folder contains the file that is excluded from the synchronization. Such file was excluded from synchronization after it had been uploaded to the server. Delete folder from web client or from Admin File Management
If the index.db file was re-created.  It may happen because of the application crash or if support asks to delete some files used by the SecuriSync application for another issue troubleshooting.
  1. Ensure that desktop client is online
  2. Re-save all recently updated files to the folder without (2)
  3. Wait until the folder is synchronized
  4. In the settings of desktop client navigate to Folder Selection and deselect the folder with (2)
  5. Make sure the folder with (2) is gone on desktop
  6. Delete the folder with (2) in the web client