Local Number Port Out

Toll-Free Number Port Out

How Do I LNP Away From Intermedia

You should do the following with your new Service Provider:

  1. Contact your new provider to order porting of numbers to them
  2. Fill in their new Service Provider's Letter of Authorization (LOA) Form
  3. Check in with them regarding the status of their porting order

Your new Service Provider will do the following:

  1. Enter the customer's porting order in their systems upon receipt of the LOA
  2. Check the customer's information including determining who is the carrier of record for numbers (this would not be Intermedia but the carrier Intermedia uses)
  3. Request Customer Service Record where appropriate, from the carrier of record ( from the carrier Intermedia uses)
  4. Submit a porting order called a Local Service Request (LSR) to the carrier Intermedia uses
    Note: most carriers use automated local number porting systems to exchange information and process orders; they do not support phone or email order requests
  5. Inform the customer of status including requested and confirmed port dates

Intermedia role:

  1. Intermedia is not involved with the local port out process.
  2. This is because Intermedia is not the “carrier of record” for local numbers; Intermedia is a reseller for local numbers. Intermedia uses major nation-wide local carriers as the “carrier of record” for local number administration.
  3. Because Intermedia is not the local carrier of record, we do not have access to status information regarding the customer’s port-out order.
  4. There are regulatory reasons for this. Only your new Service Provider can tell you the current status of your port-out order.
  5. Once the LNP away is final, the customer has the responsibility of notifying Intermedia to cancel services.

What Intermedia Should I put on the Letter Of Authorization for LNP away from Intermedia?

You should fill in your new Service Provider’s LOA with the information currently on your end-user account with Intermedia, You can refer to Intermedia bill copy for your account information and check HostPilot for your number list.
Generally, the information should be as follows:

  1. Account number: not needed
  2. PIN: not needed
  3. Authorized user: Authorized owner on the account who is ordering the port out
  4. Account billing name: your Intermedia account name
  5. Address: use your actual service address
  6. If you moved, use service address at the time of port into Intermedia
    Intermedia Voice Services Team can provide you with a list of all numbers on your account if you cannot access it in HostPilot

Note: if you port away numbers currently used for 911 Emergency Services, you should make sure your new provider has 911 Emergency Address configured in their systems for you.

Customer Service Record (CSR)

We do provide a CSR for the LNP orders that were rejected.

If after using the above information your port-out order from Intermedia has been rejected and your new service provider has advised you requesting a CSR, please reach out to Intermedia Technical Support. List all the numbers that require CSR in your request.

Note:

  • Only the account owner can request a CSR.
  • We will provide a CSR within 3 business days per industry standard for most requests (< 20 numbers). Please note: larger lists of numbers will take longer.
  • There is no CSR for Toll-Free numbers.

How Do I Port Away Toll-Free Numbers from Intermedia?

You should do the following with your NEW Service Provider:

  1. Contact your new provider to order porting of numbers to them
  2. Fill in their new Service Provider’s Letter of Authorization (LOA) form for toll-free
  3. Check in with them regarding the status of their porting order

Your New Service Provider will do the following:

  1. Enter the porting order in their systems upon receipt of the LOA
  2. Check the customer’s information including determining who is the FCC licensed toll-free responsible organization for the numbers (for your numbers with Intermedia, this would be RSAxx, dba Voice Telco Services).
  3. Submit a port-out request with the customer’s LOA to our Toll-Free Port Out Team
  4. Once your New Services Provider owns the number, they will configure it in their network (provision ‘translations’, billing, etc.) and will update routing to send calls through their network
  5. Your New Services Provider Will inform you of status including port order completion

Intermedia role:

  1. Through our responsible organization (RSAxx), our Port Out Team will review and respond within 3 business days to requests for Toll-Free Port Out from the responsible organization your new service provider is using.If the information matches what we have in our account records, our Toll-Free port out team will release the Toll-Free number(s) to the requesting organization
  2. Depending on the product line, Intermedia keeps service information and billing in place until the customer contacts Intermedia to cancel the number and associated accounts.
  3. Once the port away is final, the customer has the responsibility of notifying Intermedia to cancel services.

What Information Should I put on the Letter Of Authorization for Toll-Free port away from Intermedia?

  1. Account number: not needed
  2. Account billing name: customer’s Intermedia account name
  3. Authorized user: customer contact who is ordering the port out and is listed as an authorized account contact on the Intermedia end-user account for the toll-free number
  4. Address: billing address currently on Intermedia account
  5. Toll-free service provider: RSAxx dba Telco Voice Services)

Intermedia does not dictate or prevent Port Out actions. If you are having issues with a Port Out action, please contact your new phone provider for assistance. You may only port the local or toll-free number(s) that you own with our services away from Intermedia. You would coordinate this through your new provider.

Important: once the port is complete, you will need to contact Intermedia to have your current services and number(s) canceled.