If the user is receiving the Login or password is incorrect error, it usually indicates connectivity issues which don't allow the user to authenticate.

Web client

  1. Check that SecuriSync service is enabled in HostPilot® Control Panel
  2. Check that desktop application is not blocked by firewall. The following URLs must be allowed:
    • sync.myonlinedata.net
    • auth.sync.myonlinedata.net
    • kms.sync.myonlinedata.net
    • auth1.myonlinedata.net
    • auth2.myonlinedata.net
    • auth3.myonlinedata.net

Desktop clients

  1. Check that SecuriSync service is enabled in HostPilot® Control Panel
  2. Check if you can log in to the Web App. If you cannot, troubleshoot connectivity issue as described above
  3. If you can, make sure that the latest SecuriSync version is installed
  4. If it isn't, update the client to the latest version