SecuriSync is designed to install the most recent update automatically.

If Windows or Mac SecuriSync clients cannot be updated automatically, try the following:

Windows

Enable autoupdate

To enable autoupdate, administrator should enable Task Scheduler service under Services:
Enable Task Scheduler

Make sure the Startup Type is set to Automatic.

You can also check that the SecuriSync Autoupdate task is set to Ready:

SecuriSync autoupdate

Manual update

If the old version of the application cannot be uninstalled, and user can't install the new version, perform one of the following steps:

  • Repair the broken installation by running the installer for the latest version. Choose Repair and, once completed, try upgrading to the latest version:
    Repair installation
  • Use Microsoft Fix it tool to force-remove old version of SecuriSync, and then install the latest verion

Mac

Enable autoupdate

You may need to launch the autoupdate task by running the following command in the Terminal:

sudo launchctl start com.SecuriSync.AutoUpdater

Manual update

Download and run the latest version of the client. This will fix any possible corruption.

SecuriSync dissapeared after the update

In case if autoupdate failed, SecuriSync disappeared and a new version cannot be installed manually, you might see the following error message:

The installer has insufficient privileges to access this directory: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Securisync. The installation cannot continue. Log on as administrator or contact your system administrator.

Usually it is caused by a network policy or antivirus program.

This issue can be fixed by:

  • adding SecuriSync to the list of the exceptions in your antivirus settings
  • adding the Full Control permission for the SYSTEM account for the folder specified in error
  • if users utilize Webroot you may want to check this resource