If SecuriSync icon is red, that indicates that the client is offline and has problems contacting the server or interpreting server responses.

Perform the following troubleshooting steps:

  1. Check the service status page for the known active service problems.
  2. If there are none, make sure your computer has a working Internet connection
  3. Make sure that the latest version is installed
  4. Try opening the following URLs in the browser:
  5. Collect Diagnostic Report ID and contact Support