Currently Public Folders on Exchange 2013 are not supported in Outlook 2011 for Mac. Microsoft is working towards resolution.

To set up Outlook 2011 for Mac:

Note: we recommend creating a new identity before setting up a new account. Read the Knowledge Base article on How To Manage Outlook 2011 Identities for more information.

  1. Open Outlook and navigate to Tools > Accounts.

    Outlook 2011 > Tools > Accounts

  2. In the Accounts window, click the plus sign '+' in the lower left-hand corner and choose Exchange.
  3. In the new window, fill in the following fields, then click on Add Account.
    • E-mail address: Enter your primary email address (UPN) for your Exchange mailbox.
    • Method: Select User Name and Password.
    • User name (use one of the following):
         A. Type your mailbox username in Domain\Username format. Read the Knowledge Base article on What Is My Username And Primary E-mail Address For My Exchange Mailbox? for more information.
         B. Type your primary email address.
    • Password: Type your mailbox password.

      Exchange account info
  4. Outlook will attempt to determine settings for the new Exchange account automatically. 

    For this step, the instructions depend on whether you have Autodiscover record set up:

    • If an Autodiscover record is configured for the domain name, Outlook will determine settings automatically. You will get a prompt such as the one below. Select the option 'Always use my response for this server' and click on Allow.

      Important: you will still need to configure Directory Service to perform Global Address List lookups. Please skip to step 5.

      Outlook 2011 alert

    • If no Autodiscover record exists for the domain, Outlook 2011 will prompt you for the server name. To find out the correct server name:
      • Exchange 2007: It should be similar to https://owa0xx.serverdata.net/EWS/Exchange.asmx, where owa0xx.serverdata.net is an Exchange Proxy Server (you can look it up on the HostPilot > Get Started page, under Advanced settings).
      • Exchange 2010/2013: In HostPilot, navigate to  Get Started > Step 2 > Entourage Setup Instructions > Step 4 > If no Autodiscover record exists for the domain. It should be similar to https://west.exchXXX.serverdata.net/EWS/Exchange.asmx where west.exchXXX.serverdata.net is your Exchange Proxy Server and west. or east. depends on your Default Exchange Server.
        Exchange account info
  5. To perform Global Address List lookups, you need to configure Directory Service. To do this, navigate to Outlook > Tools > Accounts, select the newly created Exchange account, and click the Advanced  button in the lower right-hand corner of the window.
    Outlook 2011 Exchange server settings

    In the Server section, under Directory service:
    • Make sure that the Override default port and Login with my Exchange account credentials options are checked.
    • The option Use SSL to connect (recommended) should be checked.
    • Change the port number to 636.
    • Server and Search base: Type in your server and search base. To find the correct settings for your account:
      • Exchange 2007:
        Navigate to HostPilot > Home > Get Started Here! > Step 2 > Setup instructions (under Download Entourage or Outlook 2011 (MAC)).
      • Exchange 2010:
        See the following table. The correct values depend on the Exchange Domain your account is located in. To find the correct Exchange Domain, navigate to HostPilot > Get Started Here! > Advanced Settings.
      • Exchange 2013:
        Navigate to HostPilot > Home > Get Started Here! > Step 2 > Setup instructions (under Download Entourage or Outlook 2011 (MAC)).

        Value for EXCH021 OU=ExchangeAccountUsername,OU=Hosting,DC=exch021,DC=domain,DC=local ldap.exch021.serverdata.net
        Value for EXCH022 OU=ExchangeAccountUsername,OU=Hosting,DC=exch022,DC=domain,DC=local ldap.exch022.serverdata.net
        Value for EXCH023 OU=ExchangeAccountUsername,OU=Hosting,DC=exch023,DC=domain,DC=local ldap.exch023.serverdata.net
        Value for EXCH024 OU=ExchangeAccountUsername,OU=Hosting,DC=exch024,DC=domain,DC=local ldap.exch024.serverdata.net
        Value for EXCH025 OU=ExchangeAccountUsername,OU=Hosting,DC=exch025,DC=domain,DC=local ldap.exch025.serverdata.net
        Value for EXCH026 OU=ExchangeAccountUsername,OU=Hosting,DC=exch026,DC=domain,DC=local ldap.exch026.serverdata.net
        Value for EXCH027 OU=ExchangeAccountUsername,OU=Hosting,DC=exch027,DC=domain,DC=local ldap.exch027.serverdata.net
        Value for EXCH028 OU=ExchangeAccountUsername,OU=Hosting,DC=exch028,DC=domain,DC=local ldap.exch028.serverdata.net
        Value for EXCH029 OU=ExchangeAccountUsername,OU=Hosting,DC=exch029,DC=domain,DC=local ldap.exch029.serverdata.net
        Value for EXCH030 OU=ExchangeAccountUsername,OU=Hosting,DC=exch030,DC=domain,DC=local ldap.exch030.serverdata.net
        Value for EXCH031 OU=ExchangeAccountUsername,OU=Hosting,DC=exch031,DC=domain,DC=local ldap.exch031.serverdata.net
        Value for EXCH032 OU=ExchangeAccountUsername,OU=Hosting,DC=exch032,DC=serverpod,DC=net ldap.exch032.serverdata.net
        Value for EXCH080 OU=ExchangeAccountUsername,OU=Hosting,DC=exch080,DC=serverpod,DC=net ldap.exch080.serverdata.net
        Value for EXCH081 OU=ExchangeAccountUsername,OU=Hosting,DC=exch081,DC=serverpod,DC=net ldap.exch081.serverdata.net
        Value for EXCH500 OU=ExchangeAccountUsername,OU=Hosting,DC=exch500,DC=msoutlookonline,DC=net ldap.exch500.serverdata.net
        Value for EXCH580 OU=ExchangeAccountUsername,OU=Hosting,DC=exch580,DC=serverpod,DC=net ldap.exch580.serverdata.net

        Important:
      • For the search base value, make sure to replace ExchangeAccountUsername with the name of your Exchange account with Intermedia. The account name can be found in HostPilot > Get Started Here! > Account Name.
      • When the account is set up using Autodiscover, the LDAP Server value needs to be corrected as well.
  6. Click on OK.

Note: Outlook 2011 downloaded from the HostPilotĀ® Control Panel or My Services does not require product key.
If you have MS Office 2011 installed on your Mac or Outlook 2011 is prompting for a product key, please follow the below steps:

  1. Uninstall MS Office 2011.
  2. Install Outlook 2011 downloaded from HostPilot as a stand-alone version and configure the account.
  3. Install MS Office 2011 back if needed.

Important: before uninstalling MS Office 2011, make sure that you have a product key and an installation disc / package available.