Please follow the steps below for a message in question:

  1. On a BlackBerry device, hold down the ALT button and type “view”.
  2. As a result, you will see RefID (Reference ID) and other message details on the screen.
    Example of a RefID: -1406576098
    Additional information that becomes available:
    • FolderID (example: -3 for Inbox) 
    • Service book using which the message was downloaded (example: “Desktop (Secure)”)
    • Folder (example: “Inbox”)
    • Message Status (example: “Opened”)