Before you can open a shared folder, you must know who granted you access and what type of folder it is. Read the Knowledge Base article How Do I Share Folders In Entourage Web Services? for information on how to share a folder.

To open a shared folder:

  1. In Entourage, navigate to File > Open Other User's Folder.

  2. In the window that appears select the type of folder from the list in the Type box. Click the Find user button.

  3. Type in the name or email address of the user who has shared the folder with you, then click on the Find button. Select the user in the list and click on Ok.

  4. Click on Ok again. The folder will appear in your folder list on the left side of the Entourage window.