This article applies to Outlook for Windows clients only. Outlook for Mac does not have Test E-mail AutoConfiguration tool available.

To determine if the Autodiscover service is configured properly, you may use the Test E-mail AutoConfiguration tool in Outlook.

To run the test:

  1. While Outlook is running, hold down the CTRL key, right-click the Outlook icon in your system tray or notification area (lower right corner of computer screen), and then select Test E-mail AutoConfiguration.



  2. Enter your email address and password.
  3. Clear the checkboxes next to Use Guessmart and Secure Guessmart Authentication. Make sure that Use AutoDiscover is selected.
  4. Click the Test button. It may take up to a minute before the test is complete.

     

The results window has 3 tabs: Results, Log and XML. You may want to send Support a screenshot of Log and Results tabs. Read the Knowledge Base article on How Do I Create A Screenshot On Windows? for instructions on making a screenshot to send.