Only Account Contacts are authorized to contact Support. A Support Case is created after any call.

To begin, search for the issue you are having under Support section. Click on Support button in the upper right corner of HostPilot. 
Search bar

There you can look up for information in Knowledge Base. If you cannot find what you are looking for, you can contact support team. You need to scroll down the search results area to see the contact information.
Support Number in HostPilot

Besides, the support numbers can be found:

Select one of the following options:

  • Option 1 - to enter a direct extension
  • Option 2 - for Sales
  • Option 3 - for Support
  • Option 4 - for Billing

If you selected the Support option:

  1. Enter an existing case number followed by a # sign. If you don't have an existing case, press #
  2. Enter your account ID followed by a # sign. If you don't know your account ID, press #. The account ID can be found in HostPilot next to the account name:
    Account ID
  3. Select one of the following options:
    • Option 1 - Exchange support
    • Option 2 - Cloud Voice support
    • Option 3 - Cloud Server support
    • Option 4 - Web Hosting support
    • Option 5 - Onboarding and Cloud Concierge

Important: once the call is answered, in accordance to the Support Security Verification Policy, the engineer needs to ask you a security question to protect your business.