- How do I change my billing information?
- Where can I view my explanation of charges or download a past invoice?
- How do I cancel my account?
- Is there a fee associated with canceling my service?
- I would like to switch to invoice billing
- Where can I view my contract?
To change billing information, login to Teleweb using a phone number and PIN, go to Personal Info > Billing Info > Payment Options. Enter new credit card number and expiration date, update cardholder name and address if needed and press Update.
Note: if you have SmartOffice account or an enterprise account with multiple numbers, please contact our Billing team at 877-880-0055, option 3.
To view your explanation of charges, login to Teleweb using phone number and PIN, go to Personal Info > Billing Info > Invoices. Click on PDF picture next to the month you would like to view the explanation of charges for.
To cancel your account, contact our Customer Service team by phone at 877-880-0055, option 1 or by email at firstname.lastname@example.org.
You may receive one final bill if there was any chargeable usage since the last one.
Intermedia policy mandates that a valid credit or debit card is required for all accounts, for monthly billing. We do not have the ability to switch you to invoice billing at this time.
Our Terms & Conditions can be found on Intermedia Legal page.