This article provides answers to common billing questions.

Q: How do I change my billing information?

A: To change billing information, log in to Teleweb using a phone number and PIN, go to Personal Info > Billing Info > Payment Options. Enter a new credit card number and expiration date, update cardholder name and address if needed, and press Update.
Note: if you have an enterprise account with multiple numbers, please contact our Billing team.


Q: Where can I view my explanation of charges or download a past invoice?

A: To view your explanation of charges, log in to Teleweb using phone number and PIN, go to Personal Info > Billing Info > Invoices. Click on PDF picture next to the month you would like to view the explanation of charges for.


Q: How do I cancel my account?

A: To cancel your account, contact our Customer Success team by phone at 1-800-267-5168 6:00 AM PST – 5:00 PM PST Monday through Friday. 

Q: Is there a fee associated with canceling my service?

A: No. When you cancel the service, you may receive one final bill if there was any chargeable usage prior to the cancellation.

Q: I would like to switch to invoice billing.

A: Intermedia policy mandates that a valid credit or debit card is required for all accounts, for monthly billing. We do not have the ability to switch you to invoice billing at this time.

Q: Where can I view my contract?

A: Our Terms & Conditions, Master Service Agreement (MSA), product-specific Schedules, Service Level Agreements (SLAs), and more can be found on the Intermedia Product Agreements page.