This article provides an overview of the Smart800 Toll-Free number service.

Managing Toll-Free Number

There are two ways to manage toll-free numbers. You can access your account via the phone or web.

Via the phone:

  1. Dial your Smart800 number.
  2. Enter your PIN (Personal Identification Number) before the first ring ends.

Via the web:

  1. Go to Login Portal (https://exchange.intermedia.net/ControlPanel/Login?ClientType=Voice).
  2. Enter your Smart800 number as login and its PIN as password in the respective fields.
  3. Click on Login.

Changing PIN

Smart800 PIN may be changed at any time by following these steps.

Via the phone:

  1. Dial your Smart800 number.
  2. Enter your PIN before the first ring ends.
  3. Touch 8 for user options.
  4. Touch 7 for changing your PIN.
  5. Enter your new PIN number.

Via the web:

  1. Log in to your web account.
  2. Click on Personal Info.
  3. Choose the Change PIN tab.
  4. Enter your new PIN.
  5. Click on Save Changes.

Note: Your PIN must meet the following requirements:

  • Must be numeric.
  • Must be from 6 to 10 digits.
  • Cannot start with 0.
  • Cannot include consecutive digits (Example: 123456 or 888888).

Managing Calls

Your Smart800 Number is broken down into a series of Extensions. Extensions are numerical codes that correspond to your location (ex-your Office). You are provided with three Extensions by default:

  • Extension 20 - Office
  • Extension 21 - Home
  • Extension 22 – Open

You may select your active Extension, the location to which your calls are forwarded, via the phone or web.

Via the phone:

  1. Dial your Smart800 Number.
  2. Enter your PIN when you hear the first ring.
  3. Touch 2 to Direct your Calls.
  4. Enter the Extension number you wish to activate.
  5. Enter the length of time calls should be directed to the extension. Enter hours first, followed by minutes (Example: 130 = 1 hour and 30 minutes.) Or, touch * to activate the Extension indefinitely.

Via the web:

  1. Log in to your web account.
  2. Locate your active Extension, listed at the top of the page.
  3. Select your new active Extension from the drop down menu.

Using Open Extension

Your Open Extension, Extension 22, does not have a default forwarding number. You choose where to forward your calls on the fly, when you activate the Extension. This Extension is particularly useful when you are at a temporary location.

Via the Phone:

  1. Enter your AccessLine’s Command Mode.
  2. Touch 2 to direct your calls.
  3. Activate Extension 22.
  4. Enter your forwarding number.
  5. Enter the length of time calls should be forwarded to your temporary location. Enter hours first, followed by minutes. (Example: 130 = 1 hour and 30 minutes.) Or, touch * to activate the Extension indefinitely.

Via the web:

  1. Log in to your web account.
  2. Locate your active Extension, listed at the top of the page.
  3. Click the down arrow and select Extension 22 as your new active extension. If you haven't created it yet, click on 'Activate this open extension'.
  4. In the next window enter your forwarding number.
  5. Click on Save Changes.

Changing Forwarding Numbers

Your account stores default Office and Home numbers, which are used in conjunction with your Extensions. You may alter these numbers at any time.

Via the phone:

  1. Dial your Smart800 Number.
  2. Enter your PIN when you hear the first ring.
  3. Touch 8, User Options.
  4. Touch 3, Change Forwarding Numbers.
  5. Touch 1 to change your Home number or Touch 2 to change your Office number.
  6. Enter your new number when prompted.

Via the web:

  1. Log in to your web account.
  2. Click on 'Call Manager' tab.
  3. Locate the number you wish to alter.
  4. Change the forwarding number in the associated Phone Number field.
  5. Click on Save Changes.

Using a Weekly Schedule

A Weekly Schedule can help you manage your Smart800 Number by automatically activating Extensions based on the time of day and the day of the week. A schedule is broken down into a series of steps. Each step has three components:

  • Day(s) of the week the step occurs.
  • Start Time.
  • Extension to be activated at the start time.

In the example below, Extension 20 is automatically activated at 8am on Monday. Calls are transferred there until 5pm, when the Weekly Schedule activates Extension 21. All calls reach Extension 21 until Tuesday at 8am, when the Weekly Schedule reactivates Extension 20. This cycle continues throughout the week.

You must create your Weekly Schedule via the web. Your schedule may contain up to 32 steps:

  1. Log in to your web account.
  2. Click on 'Call Manager' tab.
  3. Click the Weekly Schedule tab.
  4. Enter the day(s), start time and Extension to be activated for your first step.
  5. Click on '+' icon to add the step to your Weekly Schedule.
  6. Repeat steps 4-5 until Schedule is complete.

Once your Weekly Schedule is built, you may activate or deactivate it at any time.

Via the Phone:

  1. Dial your Smart800 Number.
  2. Enter your PIN when you hear the first ring.
  3. Touch 8, User Options.
  4. Touch 5 to turn On/Off your Weekly Schedule.

Via the Web:

  1. Log in to your web account.
  2. Click on 'Call Manager' tab.
  3. Click on 'Weekly Schedule' tab.
  4. Click on On/Off drop down menu.

Note: You may temporarily override your Weekly Schedule at any time by manually activating a different Extension (see Directing Calls). The Weekly Schedule will take over again when your next scheduled step occurs.