This article described usage charges, fees and surcharges besides monthly recurring charge for Hosted PBX and other Voice Services. The following topics are covered in this article:
- Local Numbers
- Toll Free Numbers
- International usage
- Conferencing Usage
- Regulatory Compliance Fee
- Emergency Services Surcharge
- Interexchange Carrier Charge
|Call Type||Call Destination||Usage Rate|
|Inbound||Your Intermedia Number||Depends on your plan and type of service|
|Outbound||Non-Intermedia number in your calling area||Free|
|Outbound||Non-Intermedia number within the US and not within your calling area||Depends on your plan and type of service|
|Outbound||Toll Free number||Free|
|Outbound||International number||See International Rates|
|Call Type||Call Destination||Usage Rate|
|Inbound calls from within the US (except Hawaii and Alaska)||Your Intermedia Number||Depends on your plan and type of service|
|Outbound||Non-Intermedia number withing the US||Free|
|Outbound||International Number||See International Rates|
|Inbound calls from Payphones||Your Intermedia Number||$0.65 per call and usage depending on your plan and type of service|
Toll-free calls are charged a 30-second minimum with 6-second increments thereafter. 800/888/877 Numbers are charged on inbound calls only, except that fax forwarding and international calls are charged separately when available.
Toll-Free Rates for Calls Coming from outside the Continental United States
Calls originating from Canada, Hawaii, Alaska, Puerto Rico, the U.S. Virgin Islands or other nearby island groups will have special, higher, per minute rates that will vary by each of these regions. For more information on these rates, click here or contact a customer representative at1-877-880-0055 for additional pricing information.
Calls identified as "Payphone" refer to calls originating from a pay phone. In the Telecommunications Act of 1996, Congress required service providers to track and compensate payphone companies for calls originating from pay telephones to toll-free numbers. To comply with this, Intermedia assesses a per call service charge for all calls made from a payphone to a toll-free Intermedia number. The charge is in addition to normal usage charges and currently is 65¢ per call. This rate may change without notice to comply with regulatory changes.
Outbound international calling is available upon request; customer must maintain a good credit history with Intermedia. Availability of international calling and list of countries that may be called will vary by service plan; Intermedia reserves the right to discontinue international services including on a country-by-country basis and to revise rates without notice. All international rates are subject to a 1-minute minimum with 1-minute increments thereafter.
Click here for full list page of International Rates for Hosted PBX 2.0 for SIP Trunking Offshore Rate Info, Click here.
If you would like international calling enabled so you can make international calls from your Intermedia account, please establish your credit history with Intermedia by one of the following methods:
- Click HERE to access our form for you to request and authorize International usage and charges. Print and complete the form, sign it, date it, and fax it back to Intermedia at 206-577-6986. Your request will be acted on within 3 business days.
Conference calls are charged at a minimum of 10 minutes per participant and in 30-second increments thereafter. Conference calling rates apply to use of Scheduled and Reservationless conferencing features. Rates for conference calling vary, depending on monthly minimum usage commitments and whether you have a conferencing-only account (e.g. SmartConference), or are using conferencing as part of your other Intermedia services (e.g. SmartNumber).
Rates are typically the same for outbound conference calling as for inbound conference calling. Conference calls connected through international pilot numbers are charged the same rates as if the toll-free conference account had been called directly.
|Type of Service||Usage Rate|
|SmartConference||Varies, depending on monthly usage commitment. Includes all toll-free charges for callers participating from contiguous 48 US states; calls from Alaska, Hawaii, Puerto Rico, US Virgin Islands and Canada incur an additional per minute per participant access charge.|
|Hosted PBX Conference Number||200 minutes are included, additional usage is $0.036/min. Toll Free usage is not charged on calls from Hosted PBX phones.|
|Local SmartNumber, SmartMessage, SmartOffice, Customer Connect||On most plans, $0.149/min/participant plus use of Inbound minutes|
|Toll-Free SmartNumber, SmartMessage, SmartOffice, Customer Connect||Varies, depending on monthly usage commitment. Toll-free Inbound charges are also incurred.|
|Playback of Conference Calls||Varies, depending on your service plan.|
Industry and regulatory changes and increased requirements are forcing Intermedia to hire additional staff, buy large amounts of additional network equipment, and spend significant development effort to comply. Examples include required support for CALEA (the Commission on Accreditation for Law Enforcement), privacy and PCI (Payment Card Industry) compliance, and SOX (Sarbanes-Oxley Act) compliance. Intermedia passes on to customers a small percentage of these costs. While Intermedia's fee is a fraction of what other carriers charge, we prefer to let you know that this is in direct response to increased costs required of us by the industry and government compliance, rather than hide that fact in a general service price increase.
County, State, and Federal agencies have been implementing new processes and procedures to assure that all communications carriers are able to support them with specialized communications in emergency situations, whether customers make use of them or not. These programs have expanded significantly in recent years, and participation by all communications carriers is required. In the past Intermedia has largely subsidized the cost of providing E911 service, passing on only a portion of the E911 cost to the customer. With the current surcharge, Intermedia continues to subsidize the overall cost of E911 service by up to 45%.