This article describes the steps on how to recover the mailbox data (emails, calendars, contacts, notes and tasks) in case it was deleted.

There are several scenarios on how to recover deleted mailbox data:


  1. Check the Deleted items folder in Outlook/OWA. You may move the emails from Deleted items to any other folder.
  2. If you do not find the data under Deleted Items folder, try to recovered the data that was purged from the Deleted items folder. Read the Knowledge Base article on Guide: Recovering Deleted Items in Outlook Client Or Outlook Web Access

Outlook Backup

Check, if there are some local .pst backup files or if the .pst was created within HostPilot>Services> Outlook Backup > Backups. Existing .pst file can be imported to the mailbox:

Email Archiving

If the Email Archiving was enabled for your account, you may recover permanently deleted mailbox items. Read the Knowledge Base article on Email Archiving: Recovering Permanently Deleted Mailbox Items . Or you can make a search and export it to .pst file. Read the Knowledge Base article on How Do I Manage And Export Search Results?

Note: Email Archiving would save only emails. It is impossible to recover contacts, notes, tasks or calendar Items via Email Archiving.

Extended Service Request

If none of these options helped to recover the data, you can submit an extended service request Point In Time Restore of Mailbox Data. To submit Point in Time restore of Mailbox Data contact YOUR COMPANY Technical Support.

Important: With Point in Time Request it is possible to recover the data that was deleted within last 7 days only.

For more details on Point in Time Restore, please read the following KB: How Is My Exchange Server Backed Up?