This article describes the delivery of an encrypted messages to the recipients when Policy-based Encryption is enabled for the account. To find out more about Policy-based Encryption, please read the Knowledge Base article Getting Started With Policy-Based Encryption.

Note: the messages stored in Message Pickup Center will only be available for 30 days.

When email is sent from our server and Policy-based Encryption is triggered, the recipient can view and reply to the encrypted email using their Message Pickup Center in their web browser. When the recipient replies to an encrypted message, through the website interface, the message is sent using an encrypted connection to Intermedia Exchange servers. Intermedia servers decrypt the email so that the recipient won't need to use the message pickup center to read the email, but instead can read it using Outlook or Outlook Web App. And when a desktop Outlook application connects to Intermedia Exchange server to view email it uses a TLS-encrypted connection, so the message cannot be intercepted by a third party.

  • If the recipient has never received encrypted messages before:

    1. User with Policy-based Encryption enabled sends a message. If one of the policies is applied, the recipient will get the message with an activation code:
    2. After clicking Create your account and read your message link the recipient needs to fill out the Activation Information and create the password for Message Pickup Center:

      Note: 
      According to password policy, a password must have at least 8 characters, must contain at least one lower case character, at least one upper case character, at least one special character, and at least one digit. By default, a password never expires. If you need this changed — contact Support. 

    3. After clicking Activate the recipient is prompted to sign in with the credentials that were just created. Once logged in the recipient can view the messages. Click on the message to view it:

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    4. Click on the attachment link to download the attachment:

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  • If the recipient has received encrypted messages before:

    1. User with Policy-based Encryption enabled sends a message. If one of the policies is applied, the recipient gets a message with a link to access Message Pickup Center:

    2. The recipient needs to enter the email address and previously created password (step 2 in the above section):

      Note: If you do not remember the password to log in to Message Pickup Center, click Forgot your password? to have a password recovery message sent to your email address.