Note: If you are using the Entourage EWS edition, please read the Knowledge Base article on How To Connect Entourage Web Services To My Exchange Mailbox. Entourage 2004/2008 is not supported on Exchange 2010/2013.

  1. Open Microsoft Entourage.
  2. Go to Tools > Accounts.
  3. Switch to the Exchange tab and click on New, then click on Exchange.
  4. Click on Configure account manually.
  5. Under the Account Settings tab, fill in the following information:
    • Account name: Give any name to the account. Suggested account name is 'Intermedia Exchange'.
    • Name: Name of user as it should appear when he sends out emails.
    • Email address: Type the primary email address of the mailbox.
    • Account ID: Type the mailbox username. To find the username, read the Knowledge Base article What Is My Username And Primary E-mail Address For My Exchange 2007/2010 Mailbox?
    • Domain: Type the domain. To find the domain, read the Knowledge Base article What Is My Username And Primary E-mail Address For My Exchange 2007/2010 Mailbox?
    • Password: Password associated with the mailbox.
    • Exchange server: your.proxy.server/exchange/mailbox email address (for example, owa018.intermedia.net/exchange/jsmith@domain.com). To find the correct proxy server name, log in to HostPilotĀ® Control Panel or My Services and navigate to Get Started > Advanced Exchange Settings.
      • Ensure that the following is selected: "This DAV service requires a secure connection (SSL)"
      • Ensure that the following is NOT selected: "Override default DAV port"
  6. Under the Advanced tab, fill in the following information:
    • Public folder server: your.proxy.server/public
      • Ensure that the following is selected: "This DAV service requires a secure connection (SSL)" 
      • Ensure that the following is NOT selected: "Override default DAV port" 
    • LDAP server: ldapXXX.msoutlooklonline.net
      • Ensure that the following is selected: "This LDAP server requires a secure connection (SSL)" 
      • Ensure that the following is selected and set to 636: "Override default LDAP port" 
    • Search base: OU=ExchangeAccountUsername,OU=Hosting,DC=exchXXX,DC=msoutlookonline,DC=net.
      To find the correct settings for your account navigate to HostPilot > Get Started > Step 2 > Entourage Setup instructions.

As a the final step, please follow the intructions below for either Entourage 2004 or 2008:

  • Entourage 2004: Under the Preferences tab, click on the Compose section. 
    Ensure that Automatically check names when sending messages is enabled.
    Note: This checkbox is unchecked by default. 
  • Entourage 2008: Under the Entourage menu, select Preferences and then Compose
    Ensure that Automatically check names when sending messages is enabled.
    Note: This checkbox is unchecked by default.