Instructions below apply to BlackBerry Enterprise Activation for the devices that do not have an Enterprise data plan provided by their wireless carrier. If you do have an Enterprise data plan read the Knowledge Base article on How Do I Enable My BlackBerry® Using Wireless Enterprise Activation?

Before activating the device:

  1. You must enable BlackBerry wireless services for the mailbox using HostPilotĀ® Control Panel. Read the Knowledge Base article on How do I enable BlackBerry wireless service for the user? for more information.
  2. Within a few minutes, you should receive an activation email with the activation password. Please use your regular email application (such as Outlook or Outlook Web Access) to open this email.

  Step-by-step instructions:

  1. Navigate to the App World application on your device.
  2. Type in Enterprise Activation into the search field.
  3. Choose the Enterprise Activation application and click Download.
  4. Run the Enterprise Activation application from the Home Screen.
  5. Click I Agree to accept the terms of the license agreement.
  6. Type in your email address and Activation Password and click Activate.
  7. Wait for activation process to complete.
  • Note: This activation password is used only to activate your mailbox. The password is invalid after five unsuccessful activation attempts, and if you do not activate your handheld within 48 hours after the password is created, the password expires and cannot be used. When the handheld is successfully activated, the password is removed from the BlackBerry Enterprise Server. You can always generate a new activation password using HostPilot.