UserPilot is a tool for getting a list of Active Directory users from your on-premises Active Directory and uploading it to the Intermedia Active Directory. It allows you to update user properties with the information gathered from your Active Directory.

Important: Synchronization with UserPilot is one-way only and all user properties will be overwritten by the values from your in-house Active Directory.

Start Working with UserPilot

To start working with UserPilot:

First, install UserPilot on all Domain Controllers in the forest. Read the Knowledge Base article on UserPilot Installation Guide for detailed installation instructions and troubleshooting.

Note: If UserPilot is not installed on all of the Domain Controllers in the forest, this can result in synchronization issues.

After installation, Manage Your Active Directory Objects:

Once UserPilot is installed correctly on all Domain Controllers in the forest, you need to log into HostPilot and navigate to Services > UserPilot > Unlinked section and link the users, distribution lists and company contacts which you would like to synchronize. 

Under the Settings section, you can choose which fields will be synchronized for every group of objects (users, distribution lists and company contacts). You can enable the Auto Create & Auto Delete feature to ease the synchronization process of creating and deleting objects in HostPilot. In the drop-down menu, you can select the default domain name; this domain will be added automatically to new users and distribution lists.

Note: Make sure that user passwords meet our password requirements. Passwords that do not meet our requirements will not be synchronized.

There are two options to link users:

Link the AD objects to already existing HostPilot objects

  1. Check the box next to the object you want to be synchronized.
  2. Click Select Object to choose one from the Address Book or click Autolink to allow UserPilot find the object automatically.

Note: UserPilot finds objects using the following criteria:

  • Users will be linked based on UserPrincipalName
  • Groups (Distribution Lists) will be linked based on DisplayName
  • Contacts will be linked based on ExternalEmailAddress

Create new objects and link AD users to them. 

  1. Check the box next to the object you want to be synchronized.
  2. Click Create. You will see the notification like below and after you click Proceed the object is created and will appear in HostPilot.

Note: You can also hide the unnecessary objects. You can find them later in the Hidden tab.

Objects can be unlinked on the Linked page.

Useful links:

You can monitor the UserPilot status in the Settings section.

Go back on top