Onboarding

The Voice Onboarding Experience

Onboarding FAQ

HPBX Setup Checklist

Preventing Call & Fax Quality Issues with Bandwidth Management

Porting & Ordering

Number Porting Experience

How To Use Number Porting LOA Wizard

Porting FAQ

Ordering Service FAQ

I Want To Get A Number In A Specific Area Code Which Is Not Listed. What Do I Do?

Minimum Network & ISP Requirements Beyond Bandwidth

Billing

Billing FAQ

IS Billing FAQ

Viewing Billing Information in Host Pilot

Definitions (Terms and Definitions for HPBX)

Usage Rates, Fees And Surcharges

Hosted PBX 2.0

Common Tools & Downloads

Callscape 3.0 User Guide

Voice Services Overview

New HPBX Admin Portal Information

Additional HPBX Setup Info

Admin Portal Information for Migrated Customers

Fax Number Tutorial

Auto Attendant & Tutorials

Hosted PBX Auto Attendant Tutorial

Auto Attendant - Call Queuing Feature Tutotial

Follow Me Number Overview

Individual Services

Hosted PBX 1.0

Getting Started with Hosted PBX

How To Set Up The Auto Attendant

Where Can I View Active Calls and Call History

Legacy Hosted PBX Overview

How Do I Change e911 Information?

Phone Troubleshooting

Owners Manuals

How To Update Polycom Device Firmware

Basic Phone Connectivity Troubleshooting

How Do I Troubleshoot My Phones?

Quick Start Guides

Using Headsets With Intermedia Phones

What Do I Do If I Do Not Know The Username And/Or Password To My Router/Gateway (Modem)?

How To Interpret WAN Ping Test Results (QoS)

Call Quality And Fax Technical Details (QoS)

Network Recommendations

Full Router & Gateway List By Make/Model

Recommended Routers List

Router/Gateway Requirements

Recommended LAN Configurations

Critically Important Information For All Devices

Router/Gateway Compatibility Status Types And Explanations

What Causes Call and Fax Quality Issues (QoS)?

SIP Trunking

List Of Certified PBX For Use With SIP Trunking Services

PBX Configuration Guides

Quick Info Sheets

Set Up Sheets

911 Information