The Click-to-Call add-on integrates the Hosted PBX service with Microsoft Lync 2010. Users can click the Call button in MS Lync to automatically dial a selected contact.

Note: Click-to-Call is not supported on Windows 10 with the Skype for Business client.

You may use Hosted PBX and/or Lync with or without Click-to-Call feature.

If you want a user to use Click-to-Call please make sure these requirements are met:

  • Both Lync and Hosted PBX must be enabled in the user settings. Read the Knowledge Base article on Adding users to Hosted PBX for more information.
  • Lync 2010 must be installed.

Note: Click-to-Call will not work if more than one phone device is set up using the same device ID (this includes SIP clients for wireless phones, softphones and IP phones). Please create a separate device ID for each phone you are using. Read the Knowledge Base article on How do I configure an IP phone? for more information.

To enable Click-to-Call for a user:

  1. Navigate to HostPilotĀ® Control Panel > Services > Hosted PBX
  2. On the General tab, click Manage Users:
    Manage Hosted PBX users
  3. Check the Click-to-Call box
  4. Click Proceed at the bottom of the page and Confirm charges.
    Enable Click-to-Call

OR

  1. Navigate to HostPilot > Services >  Skype for Business and check the Click-to-Call box next to the username
  2. Click Proceed at the bottom of the page and Confirm charges.
    Enable Click-to-Call

OR

  1. Navigate to HostPilot > Services >  Skype for Business and click on the username
  2. On the Skype for Business tab, select the Click-to-Call option and click Save Changes:
    Enable Click-to-Call

To make a call using Lync:

  1. Find the contact name in Lync 2010
  2. Click the call button next to the user name
    Call user