This article explains how to find the settings for the Wireless Devices in My Services.

Important: the ActiveSync service should be enabled for your mailbox by the administrator. If the service is not enabled, you will see the button Request under ActiveSync. It allows you to request the service. It will be provisioned for you once the administrator approves it.

Request ActiveSync

When you confirm the action you will see that the request status is Pending:
Pending ActiveSync Request

To check the ActiveSync settings:

  1. Click  ActiveSync button
    ActiveSync Settings 
  2. Next to settings there is a list of Knowledge Base articles where you can find illustrated instructions and troubleshooting steps for your type of device.
    List of Devices


  • Wipe option will reset the selected device to factory settings.
  • Delete (recycle bin icon) option will remove the device from the list.