This article describes the process of updating the Polycom hardware.

Overview: Polycom devices running firmware version 3 and lower must connect to a server to update. Version 4 and later of the firmware can update from the device’s configuration web page. To see which version of the firmware your device is using, press Menu > Status (2) > Platform (1) > Phone (1) > scroll down to view bootblock and updater versions.

Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of Polycom IP phones with stock Polycom software and configuration files.

To Provision Your Polycom VoIP Phone:

  1. From the phone's local menu interface, press Menu > Settings > Advanced (default password: 456) > Administration Settings > Network Configuration > Server Menu.
  2. Set Server Type to HTTP.
  3. Input Server Address as voipt2.polycom.com
    • Example: to load the latest SIP 4.04 = voipt2.polycom.com/404
  4. Reboot the device and allow it time to update. Do not unplug the phone during updates.
  5. Once the update is completed you will need to reconfigure your device with your user information and device ID and password.

To see which firmwares are supported for your specific phone model visit:
http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html

For more information and a list of available firmwares see:
http://voipt2.polycom.com/