This article describes the process of updating the Polycom hardware.
Overview: Polycom devices running firmware version 3 and lower must connect to a server to update. Version 4 and later of the firmware can update from the device’s configuration web page. To see which version of the firmware your device is using, press Menu > Status (2) > Platform (1) > Phone (1) > scroll down to view bootblock and updater versions.
Polycom has a webpage and publicly accessible server for upgrading or downgrading the software of Polycom IP phones with stock Polycom software and configuration files.
Note: Updating device Firmware should only be applied to Anyphone BYOP and not our Enhanced BYOP. This is due to possibly updating to an unsupported firmware.
To Provision Your Polycom VoIP Phone:
- From the phone's local menu interface, press Menu > Settings > Advanced (default password: 456) > Administration Settings > Network Configuration > Server Menu.
- Set Server Type to HTTP.
- Input Server Address as voipt2.polycom.com
- Example: to load the latest SIP 4.0.11 = voipt2.polycom.com/4011
To see which firmwares are supported for your specific phone model visit:
For more information and a list of available firmwares see: