Hunt Group Reports allow viewing various statistics for Hunt Groups and Hunt Group Agents. To view the reports, navigate to Services > Hosted PBX > Hunt Groups > click a Hunt Group name > Reports.

Choose the date and the agent you wish to view the report for.

You will see different reports depending on your selection.

If you have selected a date range and all agents, you will see:

Hunt Group Report:
  • total number of calls
  • number of immediately connected calls
  • connected after hold
  • abandoned calls
  • calls failed due to max callers in queue
  • average and max total call duration
  • average and max hold time
  • average and max talk time

Call Statistics Report:

  • number of immediately connected calls
  • connected after hold
  • abandoned calls
  • calls failed due to max callers in queue

On hold time Report:

  • maximum on hold time
  • average on hold time
  • calls with hold time within the primary and secondary SLA if it's setup

Talk time Report:

  • maximum talk time
  • average talk time

Call length time Report:

  • maximum total call time
  • average total call time

If you have selected a date range and one agent, you will see:

General Report:

  • total calls
  • rolled calls
  • maximum time logged in
  • maximum talk time
  • average talk time

Calls Report:

  • total calls
  • rolled calls
  • calls per hour

Talk time Report:

  • maximum talk time
  • average talk time

Max time logged in Report:

  • maximum time logged in

If you have selected today and all agents, you will see:

Active calls Report:

  • active calls
  • calls on hold
  • agents logged in
  • agents on active calls

Average call information Report:

  • average call duration
  • maximum call duration
  • average time on hold
  • maximum time on hold
  • average talk time
  • maximum talk time

Agent logs Report:

  • agent name
  • last logged in time
  • last logged out time

If you have selected today and one agent, you will see:

Active calls Report per agent:

  • agent name
  • last logged in time
  • last logged out time