This article describes the process of setting up an email account in Windows Mail app. You should use the same instructions and settings to connect your Windows RT wireless devices.

Important notes

  • You need to enable ActiveSync for the user in HostPilotĀ® Control Panel.
    Read the Knowledge Base article on How Do I Enable ActiveSync Service For A User? for more information.
  • When you first run Windows Mail app, it might ask you to sign in with a Microsoft account. Once signed in, it will allow you to add an email account.

Add the email account following the instructions below:

  1. Open the Windows Mail app.
  2. If you see the Add account button when you start Mail app, select Add account. If you don’t see the Add account option, open the main charm menu on the right side of the page, and then select Settings > Manage accounts > Add account.
    Add account 
  3. Choose Advanced Setup on the next screen with Account types.
    Advanced Setup
  4. Fill in the following fields:

    • Email address: Enter your primary email address.
    • Password: The password for the Exchange mailbox.
    • Server address: Use Proxy server name as it appears in HostPilot > Home > Exchange servers and settings.
      Important: to protect your account information we cannot publish your Server names in public Knowledge Base.
    • Username and Domain: Enter both the way they appear in HostPilot > Services > ActiveSync or My Services > ActiveSync.

    Check the box Server requires encrypted (SSL) connection and type in Account name, then click Sign In. 


  5. If the following prompt appears, click Yes
    Security policies promptfff
  6. Click Done.

To change synchronization settings for your account, open the main charm menu on the right side of the page, click Settings > Manage accounts, select your account and choose Change mailbox sync settings:

  • Download new content: By default, Exchange ActiveSync pushes new data to your device as it arrives on the server. Here you can change it to fetch new data on a schedule or pull new data manually.
  • Download email from: The quantity of data that you want to download from server.
  • Sync options: You can turn off Email, Calendar or Contacts sync.

    Sync options