This article describes how to use the call transfer option on Cloud Softphone.

Blind Transfer

  1. Press the Transfer key, and dial the destination number or extension number.
  2. By completing the dial, the existing call is transferred to the destination.
  3. If the call to the 3rd party fails, the caller remains on hold.

Attended Transfer

iOS method:

  1. Press the Att. Transfer key, and dial the destination number or extension number.
  2. Wait for the call to answer.
  3. After talking to the 3rd party, press the yellow Transfer key to complete the transfer.

Android method:

  1. Place the current call on Hold.
  2. Press the top left phone icon, and dial the destination number or extension number.
  3. Wait for the call to answer.
  4. After taking with the 3rd party, press the Att. Transfer key.
  5. Select the call to transfer to, and the transfer will complete.