Original Article ID: 3465

SUMMARY

The purpose of this article is to show you how to take a look at Call History on a Yealink W52

Scope

This article applies to:
Yealink W52

This article 
does not apply to:
Any other phones / devices

Feature

 

Call history contains call information such as calling/called party identification, time and date, and call duration. The handset maintains call history lists of All Calls, Outgoing Calls, Missed Calls and Accepted Calls. Each call history list can store a list of entries sorted by date and time of the call, starting with the latest call entry. You can check the detailed information of an entry in the call history. You can also dial a call, add an entry to the local directory or blacklist, and delete entries from the call history.


To check the local call history via the handset:

  1. Press the History soft key when the handset is idle. The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls.
  2. Press or to highlight the desired list, and then press the OK soft key. The LCD screen displays all entries of the selected list.
  3. Press or to highlight the desired entry, and then press the View soft key. The LCD screen displays the detailed information of the entry.


To add an entry to the blacklist from the call history via the handset:
You can block the incoming calls from the entry by adding it to the blacklist.

  1. Press the History soft key when the handset is idle. The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls.
  2. Press or to highlight the desired list, and then press the OK soft key. The LCD screen displays all entries of the selected list.
  3. Press or to highlight the desired entry.
  4. Press the Options soft key, and select Add To Blacklist. The LCD screen prompts “Are you sure?”.
  5. Press the Yes soft key to add the selected entry to the blacklist or the No soft key to cancel.


To delete an entry from the call history via the handset:

  1. Press the History soft key when the handset is idle. The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls.
  2. Press or to highlight the desired list, and then press the OK soft key. The LCD screen displays all entries of the selected list.
  3. Press or to highlight the desired entry.
  4. Press the Options soft key, and select Delete. The selected entry is deleted successfully.


To delete all entries of a list from the call history via the handset:

  1. Press the History soft key when the handset is idle. The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls.
  2. Press or to highlight the desired list, and then press the OK soft key. The LCD screen displays all entries of the selected list.
  3. Press the Options soft key, and then select Delete All. The LCD screen prompts “Delete All?”.
  4. Press the Yes soft key to delete all entries of the selected list or the No soft key to cancel.


To place a call from the call history via the handset:

  1. Press the History soft key when the handset is idle. The LCD screen displays 4 call history lists: All Calls, Outgoing Calls, Missed Calls and Accepted Calls.
  2. Press or to highlight the desired list, and then press the OK soft key. The LCD screen displays all entries of the selected list.
  3. Press or to highlight the desired entry.
  4. Press .

 

Related Articles

- Yealink W52 Phone Settings Table, Article 3434