This article will guide you through changing user's Primary Email Address and Display Name. For example: person got married and needs to update their email address and name displayed in the address book.

To change user's Primary Email Address (UPN):

  1. Login to HostPilotĀ® Control Panel.
  2. Go to Users > click on user's Display Name.
  3. Click on the current email address > type the new email address > click Add > move the Primary Address (UPN) radio button > click Save Changes.
    Change UPN

Go back to top

To change user's Display Name:

  1. Login to HostPilot.
  2. Go to Users > click on user's Display Name.
  3. Click on the current Display Name > type in the new name > click Save Changes.
    Edit User Information

Note: depending on Exchange and Outlook versions and whether an Autodiscover record is created for your domain, you may need to reconfigure your mail clients (desktop and mobile). If you're experiencing any connectivity issues or password prompts, re-set up your account on the client that is having problems.

Read the following Knowledge Base articles for more information:

Go back to top